Assistant Community Manager - Brio at Lookout

Greystar•San Antonio, TX

5d•$21 - $24•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role includes accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and using property management software to record and report the community’s financial activity. The position also helps manage resident relations, lease enforcement, vendor payments, move-outs, and eviction procedures. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and maintenance and make-ready tasks while ensuring operations follow company policies. The role may also support leasing and marketing, and assist with owner communications and community tours. The work is based in an office and throughout the property, with exposure to outdoor conditions. Local travel may be required for bank deposits, training, and other work responsibilities; occasional travel may be needed for meetings or training.

Requirements

1–3 years of relevant experience in residence life and/or property management.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices; reconcile work performed or products purchased; obtain Community Manager approval; code charges; and coordinate communication with relevant parties.
Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and cancellation fees, and processing dispositions according to company procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and promote satisfaction and retention.
Serve as the on-site supervisor when the Community Manager is absent, organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and procedures.
Assist with client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.