Assistant Community Manager - Brio at Lookout

Greystar Management Services•San Antonio, TX

3d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational functions of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and recording and tracking financial activity in property management software. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor and owner communications, and leasing and marketing activities as needed. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and helps coordinate daily operations, maintenance, and make-ready tasks while ensuring compliance with company policies and procedures.

Requirements

At least 1 year of relevant residence life and/or property management experience; the posting specifies 1–3 years minimum.
Experience demonstrating community management, sales, marketing, and customer service skills sufficient to assist with daily apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications as applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquencies, and enforce lease terms to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including proper notices, evictions, and representation of the community in court hearings and proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with the client/owner relationship by meeting with owners, conducting tours, sharing performance updates and information, and responding to requests.
May support leasing and marketing by greeting prospects, collecting Guest Card information, showing apartments and models, closing leases and collecting deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.