Assistant Community Manager

CCMC • Phoenix, AZ

17d • Onsite

About The Position

CCMC is a community management company specializing in master-planned communities. The Assistant Community Manager supports the Community Manager in daily business operations and upholds community standards under governing documents, the CCMC management contract, and applicable laws. The role serves as an onsite point of contact for residents, homeowners, committees, contractors, vendors, and assessment collections, helping create experiences that connect people in the community. The described community spans approximately 1,200 acres and includes parks, playgrounds, green spaces, mountain views, and walking and biking trails.

Requirements

• At least 2 years of experience in an office environment; community management or similar experience is preferred.
• Effective leadership, organizational, and conflict-resolution skills.
• Ability to communicate effectively orally and in writing, with excellent telephone etiquette and a commitment to high-quality customer service.
• Highly organized, detail-oriented, able to multitask, and self-directed.
• Proficient computer skills in a Windows environment.
• Stable transportation, a valid driver’s license, and vehicle insurance; standard mileage reimbursement is provided.
• Ability to work a full-time schedule and occasionally work after hours and on weekends.
• Must pass a pre-employment drug screen, driving record check, and background check.
• If driving is a requirement, maintain a valid state driver’s license for the vehicle class, a clean motor vehicle report, and automobile insurance at statutory limits; notify Human Resources of changes to motor vehicle standing.
• Ability to walk long distances outdoors in varying weather conditions; occasionally lift and carry up to 25 pounds; sit or stand for extended periods; use computers and mobile devices; and operate a vehicle when required.

Nice To Haves

• Two to three years of industry experience in a Community Manager or Assistant Community Manager role.
• CAM license preferred; required in Florida, Georgia, and Nevada within 90 days of hire.

Responsibilities

• Support the Community Manager with daily business operations and enforcement of community standards.
• Conduct monthly inspections using online programs, document and notify homeowners of compliance issues weekly, and help ensure common areas are safe and clean.
• Provide homeowners with information, assistance, materials, and education about Association living and Deed Restrictions.
• Oversee projects as directed by the Community Manager and act as liaison to service contractors and vendors.
• Serve as the onsite point of contact for assessment collections and monitor payment arrangements.
• Collaborate with collection attorneys and accounts receivable representatives regarding assessment collections.
• Work directly with the Design Review Committee in the Design Review process.
• Oversee certain site staff and grounds services teams.
• Interact daily with community residents and committee volunteers.
• Attend Board and Committee meetings.

Benefits

• Comprehensive medical, dental, and vision benefits
• Wellness program
• Flexible Spending Accounts
• Company-matching 401(k) contributions
• Paid time off for vacation, holidays, medical needs, and volunteering
• Paid parental leave
• Training and educational assistance
• Employee Assistance Program and Calm Health
• Optional short- and long-term disability insurance, life insurance, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed