Assistant Community Manager

Westminster Management•Pearl, MS

About The Position

The Assistant Community Manager helps create a thriving community and exceptional experiences for residents. The role supports leasing, marketing, resident account management, collections, property operations, and compliance, while assisting the Property Manager and stepping in when needed. The position involves a variety of responsibilities in a fast-paced, collaborative environment.

Requirements

At least 2 years of property management or collections experience.
Proficiency with Microsoft Office, collaboration tools such as Teams and Zoom, and property management software; Yardi is preferred.
Strong attention to detail and results orientation, with an aptitude for collections and follow-up.
Strong communication, problem-solving, and multitasking skills.
Ability to perform physical tasks such as walking stairs and managing site visits.

Nice To Haves

Experience with Yardi property management software.

Responsibilities

Welcome prospective residents and provide personalized property tours.
Understand prospects’ housing and community preferences, guide them through the application process, and support conversion to resident status.
Promote properties through social media, local events, and marketing campaigns.
Manage tenant accounts, collect rent, process payments, and proactively communicate about delinquencies.
Generate financial reports to track outstanding balances and identify delinquent accounts.
Respond to tenant inquiries, conduct tours, and assist with leasing and lease renewals to maximize occupancy.
Collaborate with the team, support the Property Manager, and step in for the Property Manager when needed.
Ensure apartments are move-in ready and manage compliance tasks.
Comply with company policies, lease agreements, and relevant regulations.