Assistant Community Manager

RPM Living • Atlanta, GA

1d • Onsite

About The Position

The Assistant Community Manager supports the operation of an apartment community by assisting prospective residents through the leasing process, managing leases and renewals, handling rent collections and evictions, and promoting resident satisfaction and property visibility. The role includes processing applications, preparing apartments for move-ins, coordinating move-outs, maintaining property records, and communicating with residents and applicants. This position is based on site and requires a flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to sit for extended periods while working at a desk, if required.
• Ability to climb stairs, if required.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to work on site, spend time outdoors exposed to the elements, and potentially work in confined spaces, at heights, or in hazardous areas.
• Ability to work a flexible schedule that includes weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Employment is contingent upon successful completion of a background check as required by applicable local, state, and federal requirements.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver’s license preferred.

Responsibilities

• Greet and qualify prospects professionally, using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants about their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed to support financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent systems as needed.
• Help maintain an active and effective property social media presence to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco memberships, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED