Assistant Community Manager

Twin Pines•New York, NY

13d•$69,000 - $70,000•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager’s absence. The role focuses on leasing support, resident services, and administrative and financial accuracy at the property level. This position is on-site at an assigned property in Manhattan or the Bronx. It has no direct reports or standing supervisory responsibility, but the Assistant Community Manager may direct leasing or administrative staff while managing the property in the Community Manager’s absence. Travel is minimal, with occasional travel for training. The position may require occasional evening or weekend work as needed.

Requirements

High school diploma required.
1–2 years of property management or related administrative experience.
Strong communication, organizational, and customer service skills.
Ability to work occasional evenings or weekends as needed.

Nice To Haves

Some college coursework preferred.
Familiarity with property management software preferred.

Responsibilities

Assist the Community Manager with day-to-day operations, leasing, and resident relations.
Assist with move-in and move-out processing and unit turnover coordination.
Assist with property inspections and coordinate vendor and maintenance work.
Manage the property in the Community Manager’s absence, including directing staff and resolving issues.
Support rent collection, delinquency follow-up, and resident ledger accuracy.
Assist with preparation of financial and operational reports.
Maintain accurate resident files and administrative records.
Support compliance documentation and recertification processes in partnership with the Compliance department.
Help maintain audit-ready resident files.
Respond to resident inquiries and service requests, escalating as needed.
Support resident engagement activities and communications.
Assist in resolving resident concerns professionally and promptly.

Benefits

Medical coverage with multiple plan options, including PPO and HMO plans.
Dental coverage.
Vision coverage.
Flexible Spending Accounts for eligible healthcare and dependent care expenses.
401(k) retirement plan.
Paid time off, including vacation and sick time.
Paid holidays.
Pre-tax commuter benefits for transit and parking expenses.
Professional growth and development opportunities, including exposure to affordable housing and opportunities to grow leadership skills and regulatory and operational expertise.
Mission-driven work supporting affordable housing communities across New York City.