Assistant Community Manager
About The Position
The Assistant Community Manager supports the daily operations of a Sun community. The role assists the Community Manager with office administration, property maintenance coordination, resident relations, marketing, leasing, and sales of new and pre-owned homes. The Assistant Community Manager helps maintain the community’s quality and appearance while providing organized, proactive, customer-focused support. The position manages rent collection and delinquencies, reviews and approves operating and sales-related invoices, handles customer issues, and supports team member selection and development. It also coordinates service requests and Lease Purchase Program activities, prepares sites for homes, supports home sales and refurbishments, enforces community rules, reviews accounting reports, and helps ensure compliance with applicable laws and operating procedures. The role may require responding to community needs outside business hours and handling onsite emergencies. Sun offers pay of $23 per hour, paid time off, benefits, and opportunities for advancement, learning, and growth.
Requirements
- High school diploma or GED.
- Two years of general business and customer service experience.
- Excellent written and verbal communication skills.
- Demonstrated leadership abilities.
- Solid negotiation skills.
- Ability to thrive in a fast-paced environment.
- Intermediate computer proficiency.
- Flexibility to respond to community needs during non-business hours.
- Valid driver’s license.
Nice To Haves
- Bachelor’s degree in a related field.
- Six months of prior sales and leasing experience.
Responsibilities
- Handle delinquencies and approve eviction proceedings in accordance with Sun’s policies.
- Monitor, code, and approve invoices for operating expenses and sales-related costs.
- Manage rent collection, including collecting, posting, and depositing income from rental sites and homes, and filing to collect delinquent debts.
- Handle customer issues promptly and professionally through a variety of communication methods.
- Coordinate team member selection and development, and ensure team members follow applicable policies and procedures.
- Coordinate and assist with the Lease Purchase Program, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up.
- Coordinate and follow up on service requests.
- Ensure customers and residents receive service consistent with Sun’s customer service philosophy.
- Report deficiencies that could adversely affect community operations.
- Identify and prepare sites for model homes.
- Coordinate with the maintenance team to prepare vacant sites for home move-ins.
- Inspect and recommend the purchase and renovation of used or repossessed homes.
- Enforce community rules and regulations.
- Review monthly property accounting reports and compile reports for the accounting department as required.
- Ensure compliance with federal, state, and local agencies regulating fair housing laws and community operations.
- Maintain the overall appearance of the community to Sun’s curb appeal standards.
- Plan and coordinate resident relations events and activities.
- Initiate and maintain relationships with local dealers.
- Handle onsite emergencies in accordance with standard operating procedures.
- Assist with developing a marketing strategy and maintaining effective advertising to attract prospective residents.
- Perform other duties as assigned.
Benefits
- Comprehensive medical and prescription coverage with four plan options.
- Comprehensive dental and vision plans.
- On-site fitness center.
- Voluntary health and dependent care reimbursement accounts.
- Life, accidental death and dismemberment, and dependent life insurance.
- Short- and long-term disability coverage.
- 401(k) plan with Sun matching contribution.
- Employee Assistance Program.
- Identity theft insurance.
- Legal assistance plan.
- Pet insurance.
- Tuition reimbursement program.
- Vacation RV site discounts at Sun resorts across the nation.
- Team Member Perks & Discounts program.
- Up to six weeks of paid parental leave for the birth, adoption, or placement of a child.
- Paid time off, including ten holidays, vacation, personal and sick time, bereavement leave, and pay for jury duty.
- Advancement opportunities.
- Flexible work arrangements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
