Assistant Community Manager

RPM Living • Austin, TX

1d • Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of a residential community. The role greets and qualifies prospective residents, assists with applications and deposits, processes leases and renewals, and helps prepare apartments and paperwork for move-ins and move-outs. It also manages rent collections and lease enforcement, including initiating eviction procedures when needed, while promoting resident satisfaction through timely responses to complaints, questions, and service requests.

The position conducts market research and outreach marketing, helps maintain the property’s social media presence, and keeps property management software and availability information up to date. This is an on-site role that includes time outdoors and may involve exposure to the elements, confined spaces, heights, and potentially hazardous areas. A flexible schedule, including weekdays, nights, and weekends as needed, is required.

Requirements

• A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.
• Ability to sit for extended periods while working at a desk may be required.
• Ability to climb stairs may be required.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.
• Employment is contingent upon successful completion of a background check as required by local and federal state requirements.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Greet and professionally qualify prospective residents using guest cards in the Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications to the Community Manager for approval; and follow up with applicants.
• Show apartments, help close leases, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals and notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal information.
• Manage rent collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to increase visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed