Assistant Community Manager - Chazal

Greystar Management Services • Scottsdale, AZ

1d • Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report financial activity.

The position also supports resident relations, lease enforcement, collections, evictions, move-outs, owner communications, and—when needed—leasing and marketing. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and ensuring that operations follow company policies and procedures. Team members work in an office and may also be exposed to outdoor conditions, access all areas of the property, and travel locally for job-related tasks.

Requirements

• At least 1–3 years of relevant experience in residence life and/or property management.
• Experience demonstrating the ability to assist with apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
• Understanding of lease terms and enforcement, including collections.
• Excellent written and verbal communication skills.
• Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
• Any licenses or certifications required by state and local jurisdictions.
• Valid driver’s license to drive a golf cart on the property.
• Proficiency with internet, word processing, spreadsheet, and database-management programs.
• Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
• Ability to access all exterior and interior areas of the property and its amenities.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

• Bachelor’s degree in Business Management, Communications, or a related field.
• Bilingual English/Spanish skills.

Responsibilities

• Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
• Use property management software to enter transactions accurately and complete updates and backups to maintain system integrity.
• Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
• Review vendor and service-provider invoices, reconcile charges with work performed or products purchased, obtain Community Manager approval, code charges, and coordinate related communications.
• Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
• Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits or cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support satisfaction and retention.
• Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
• Support the client/owner relationship through meetings, community tours, performance updates, and responses to owner requests.
• May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, closing leases, obtaining deposits, and assisting with applications and credit verification.
• For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
• Make routine local trips as needed for bank deposits, training, or other job responsibilities; occasional travel may be required for meetings or training.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Low-cost (free basic) employee medical coverage for employee-only coverage.
• Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
• Birthday off after one year of service.
• Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
• Paid six-week sabbatical after 10 years of service and every five years thereafter.
• 401(k) with company match of up to 6% of pay after six months of service.
• Paid parental leave.
• Lifetime fertility-benefit reimbursement of up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• Possible weekly, monthly, or quarterly bonus programs for onsite property positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed