Assistant Community Manager - Chazal

Greystar•Scottsdale, AZ

2d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. Responsibilities include completing accounting and bookkeeping tasks, preparing monthly close-outs and financial reports, processing invoices, collecting rent and other payments, completing bank deposits and account reconciliations, and using property management software to record, track, and report on community finances. The position also helps promote resident satisfaction and retention, may support leasing and marketing, and acts as the on-site supervisor when the Community Manager is absent.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting specifies a minimum of 1–3 years.
Experience demonstrating knowledge of community management, sales, marketing, and customer service sufficient to assist with daily apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Possess licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field.
Bilingual English/Spanish skills.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and accurately enter transactions, complete updates, and maintain backups to ensure system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating communication with relevant parties.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposit and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
Act as the on-site supervisor in the Community Manager’s absence by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and practices.
Assist with client and owner relationships by meeting with owners, conducting community tours, sharing performance updates, and responding to owner requests.
Support leasing and marketing as needed by greeting prospects, gathering information, showing apartments and models, closing leases, obtaining deposits, and assisting with applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonuses for corporate positions, or weekly, monthly, and/or quarterly bonuses for onsite property positions, based on applicable program terms and performance.