Assistant Community Manager

Twin Pines • New York, NY

13d • $69,000 - $70,000 • Onsite

About The Position

The Assistant Community Manager supports the daily operations, resident experience, and financial health of an affordable housing community involving project-based Section 8 and LIHTC. Working closely with the Community Manager, this role helps ensure leasing, resident communications, rent collections, and administrative processes run smoothly and consistently. The Assistant Community Manager serves as a visible and trusted presence for residents and an operational partner to the on-site team, helping keep the property organized, responsive, and market-ready. Success includes supporting residents, maintaining audit-ready files, keeping leasing goals on track, and enabling the Community Manager to rely on effective operational support.

The role is based on-site in the Bronx. The work environment includes an office and residential community, with regular property walks and interaction with residents. The position may require occasionally lifting or carrying up to 25 pounds and sitting or standing for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The stated base salary is $70,000 plus a discretionary bonus. The posting also provides a New York pay range of $69,000–$70,000. Benefits include medical, dental, and vision coverage; flexible spending accounts; a 401(k) plan; paid time off and holidays; commuter benefits; and professional growth and development opportunities.

Requirements

• High school diploma or equivalent required.
• Prior experience in affordable, project-based Section 8, or LIHTC multifamily housing required.
• Strong customer service and communication skills.
• High attention to detail and comfort with administrative work.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Collaborative, team-oriented mindset.
• Comfort learning and using property management systems and office tools.
• Professional judgment and discretion when handling resident information.
• English required.
• Ability to lift or carry up to 25 pounds occasionally.
• Ability to sit or stand for extended periods.

Nice To Haves

• Bilingual in Spanish and/or Chinese (Mandarin) preferred.
• Leasing, hospitality, or other customer-facing experience is a plus.
• Familiarity with property management software such as Yardi is a plus.

Responsibilities

• Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service.
• Assist with leasing activities, including tours, applications, move-ins, renewals, and resident communications.
• Support resolution of resident issues through documentation, follow-up, and coordination with maintenance and management.
• Maintain a positive, welcoming office and community environment.
• Prepare, process, and maintain resident files in accordance with company standards.
• Assist with rent collections, posting payments, and delinquency follow-up.
• Support reporting, invoicing, and basic financial tracking as directed by the Community Manager.
• Ensure accuracy of data in property management systems.
• Partner with maintenance and leasing teams to support unit readiness and occupancy goals.
• Assist with scheduling, vendor coordination, and service request tracking.
• Ensure policies, procedures, and fair housing practices are consistently followed.
• Support day-to-day operations as needed, including providing coverage during absences.

Benefits

• Medical, dental, and vision coverage, with multiple medical plan options including PPO and HMO plans.
• Flexible spending accounts for eligible healthcare and dependent care expenses.
• 401(k) retirement plan.
• Paid time off, including paid holidays, vacation, and sick time.
• Pre-tax commuter benefits for transit and parking expenses.
• Professional growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED