Assistant Community Manager

Twin Pines•New York, NY

13d•$69,000 - $70,000•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager's absence. The role focuses on leasing support, resident services, and administrative and financial accuracy at the property level. It is an on-site position at the assigned property, including the office, common areas, and unit interiors, with minimal travel and occasional travel for training. There are no direct reports, although the position may direct leasing or administrative staff while managing the property in the Community Manager's absence.

Requirements

High school diploma required.
1–2 years of property management or related administrative experience.
Strong communication, organizational, and customer service skills.
Ability to work occasional evenings and weekends as needed.

Nice To Haves

Some college coursework.
Familiarity with property management software.

Responsibilities

Assist the Community Manager with day-to-day operations, leasing, and resident relations.
Assist with move-in and move-out processing and unit turnover coordination.
Assist with property inspections and coordinate vendor and maintenance work.
Manage the property in the Community Manager's absence, including directing staff and resolving issues.
Support rent collection, delinquency follow-up, and resident ledger accuracy.
Assist with preparing financial and operational reports.
Maintain accurate resident files and administrative records.
Support compliance documentation and recertification processes in partnership with the Compliance department.
Assist in maintaining audit-ready resident files.
Respond to resident inquiries and service requests, escalating as needed.
Support resident engagement activities and communications.
Assist in resolving resident concerns professionally and promptly.