Assistant Community Manager

Capreit•Silver Spring, MD

18d

About The Position

CAPREIT is hiring an Assistant Community Manager to support operations at the Charter House and Bucknell apartment communities in Maryland. The role focuses on customer service, resident satisfaction, leasing, property operations, financial goals, and maintaining community standards. The Assistant Community Manager supports the Community Manager and may serve in that manager’s absence to help ensure operational continuity. The position offers $25–$29 per hour and a Monday–Friday schedule, with occasional weekend availability as needed. CAPREIT describes its culture as collaborative, respectful, and supportive, with opportunities for professional development and career advancement.

Requirements

3 to 5 years of multifamily housing or property management experience.
HUD/LIHTC affordable housing experience is required.
Strong customer service and resident relations skills.
Experience with rent collections and resident accounts.
Knowledge of property management operations.
Excellent communication, organizational, and problem-solving skills.
Ability to manage multiple priorities while maintaining attention to detail.
Ability to work Monday through Friday and provide occasional weekend availability as needed.

Nice To Haves

Bilingual Spanish.
Previous assistant management experience.
Experience with RealPage, OneSite, or Yardi, or ability to quickly learn new systems.
Proficiency with Microsoft Office and other business technologies.

Responsibilities

Provide customer service to current and prospective residents.
Show and lease apartment homes.
Prepare and process leasing documents.
Assist with move-in and move-out inspections.
Promote positive resident relations and communicate community events and policies.
Support the Community Manager in meeting financial and operational goals, including budget, expense, occupancy, and rental-rate expectations.
Collect rent and follow up on delinquent accounts; conduct unlawful detainer procedures when necessary.
Assist with bookkeeping and company reporting.
Maintain property compliance, resident files, and property records, and follow company policies and procedures.
Assist with daily office operations, respond to resident concerns, and help maintain a professional and welcoming office environment.
Process and follow up on maintenance requests and communicate residents’ maintenance concerns.
Help coordinate apartment turns and move-ins and support efforts to maintain the property, curb appeal, security, and resident satisfaction.
Serve as Community Manager in their absence, supporting leadership, team oversight, decision-making, and operational continuity.
Manage multiple priorities while maintaining attention to detail.