Assistant Community Manager

The Scion Group•Greensboro, NC

20d•Onsite

About The Position

The Scion Group is hiring an Assistant General Manager (AGM) to support the General Manager in maintaining successful operational and financial performance at a student-living community. The role is a community leadership position focused on customer service, account management, staff development, property operations, financial performance, and sales. The employee must be prepared to act as General Manager when the General Manager is absent. The position is based at the assigned property and may require periodic travel.

Requirements

Exceptional written and verbal communication skills.
Meticulous attention to detail.
Customer-centric mindset.
At least 1 year of experience working at living communities or in property management.
Proficiency with property management systems.

Nice To Haves

Experience with Entrata property management software.

Responsibilities

Provide leadership and coaching for staff performance and foster a positive, productive team environment.
Assist with attracting, hiring, retaining, and training team members.
Ensure onsite staff are trained and compliant with Fair Housing, safety, and company policies.
Manage development and adherence to the onsite schedule, including after-hours on-call shifts.
Prepare, respond to, and advise on community matters, including market conditions, physical condition, policies, procedures, and onsite emergencies.
Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances.
Assist with planning and leading successful annual turnover processes.
Manage resident accounts and utility billing, coordinate accounts receivable, and maintain regular auditing and documentation.
Ensure move-in, room assignment, transfer, and move-out processes are completed efficiently and successfully.
Help ensure a safe and sanitary community, including property appearance, sound facilities, preventative maintenance, and service.
Maintain curb appeal and the appearance of building exteriors, common areas, amenities, and apartments.
Assist with inspections and monthly walks of vacant apartments and bed spaces.
Regularly inspect grounds, interiors, resident amenities, and common areas for compliance with codes and company standards.
Coordinate work-order requests with staff or vendors.
Assist with preparing month-end reports and reconciling and balancing accounts receivable.
Apply Scion late-fee, non-sufficient-funds-fee, and collection policies, keeping delinquency below 2% by month-end.
Post and collect damage charges from quarterly inspections.
Assess move-out damage, calculate charges, and prepare final billing or process refunds.
Manage customer sales interactions personally and by directing team members in accordance with company standards.
Conduct weekly market surveys.
Manage customer experience and engagement initiatives and additional marketing opportunities.
Manage promotional materials and property incentives within the marketing and concession budget.
Provide direction on sales and revenue goals and lead the team toward achieving them.
Use KPIs to report trends and insights and proactively address issues.
Identify and recommend local marketing opportunities, messages, and materials to drive property traffic.
Resolve escalated resident concerns and account matters in a timely manner.