Assistant Community Manager

The Community Builders•Boston, MA

17d•Onsite

About The Position

The Assistant Community Manager works under the direction of the Community Manager and is responsible for leasing, compliance, maximizing rental income, and customer service. The position has a strong focus on operational administration, meeting compliance objectives, resident retention, and providing residents with a quality living experience. It requires working in the office five days a week. COS and LIHTC certifications are strongly preferred.

Requirements

A college degree or at least 3 years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management.
At least 2 years of experience in Property Management, Hotel, Hospitality, or Retail.
Knowledge of regulatory programs, policies, and Federal Housing Laws and Guidelines.
Strong experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Proven excellent customer service skills.

Nice To Haves

COS and LIHTC certifications are strongly preferred.
Industry designations such as COS, LIHTC, or ARM® are preferred.

Responsibilities

Assist with daily site operations and maintain open communication with the Community Manager, Resident Specialist, Community Life staff, and Service Maintenance staff regarding issues.
Monitor, direct, and track leasing, retention, and recertification performance to meet a 97% physical occupancy goal.
Anticipate vacancies and proactively attract new tenants.
Prepare recertifications, leasing applications, verifications, occupancy agreements, and reports.
Screen applicants for compliance with the Tenant Selection Plan and regulatory requirements.
Stay informed about market conditions and update competitive market analyses quarterly.
Enter and code invoices, post rents, make deposits, and maintain accurate resident ledgers.
Monitor rent balances, collect rent, and send late or quit notices as required.
Participate in property management activities, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
Oversee office functions, including office hours, filing, computer systems, and reports.
Inspect the property, pick up litter, and report issues to the Service Maintenance Manager.
Handle resident issues and concerns, partnering with the Community Manager as needed.
Inspect market-ready units for lease acceptance and resident move-in.
Assist with recruiting, training, supervising, and motivating team members, and participate in annual reviews and performance management.
Perform other duties as required.