Assistant Community Manager

Lyon Living•Long Beach, CA

12h•Onsite

About The Position

Lyon Living is hiring a full-time Assistant Manager for 1900 Ocean Beach Club, an apartment property in Long Beach, California. The Assistant Manager supports the Property Director in operating the property, increasing revenue, reducing expenses, and maintaining the property in superior condition. The role takes a lead role in leasing, marketing, and resident relations. The position requires attendance at offsite meetings, visits to other company-operated locations, purchases from offsite vendors, and other work away from the assigned property. The employee must have a valid driver's license or arrange alternative transportation at their own expense that allows them to reach destinations in a comparable time. Employees who drive their own vehicles for work must provide proof of a valid driver's license and insurance and may be subject to a DMV record search. Employment is conditional on a pre-employment background check and drug screening. Lyon Living participates in E-Verify and is an Equal Opportunity Employer.

Requirements

Bachelor’s degree from a four-year college or university, or at least two years of industry experience.
Intermediate to advanced experience with accounting and/or mathematical functions.
Intermediate to advanced knowledge of financial law and apartment management law; ability to understand and comply with federal and state labor and housing laws.
Ability to read, analyze, interpret, and compose contracts, reports, forms, and other documents.
Ability to respond to common inquiries or requests from service providers and coworkers in various departments.
Ability to work efficiently in a fast-paced, dynamic environment and manage multiple simultaneous projects requiring frequent communication and prioritization.
Ability to understand and respond to common inquiries or complaints from customers, employees, and community members.
Ability to define problems, collect data, establish facts, draw valid conclusions, and suggest resolutions.
Proficiency with the internet, RealPage, and Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
Intermediate to advanced mathematics and calculator skills.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and coworkers.
Excellent customer service, organizational, and written and verbal communication skills.
Valid driver’s license or alternative transportation at the employee’s own expense that enables timely travel to required destinations. Employees driving their own vehicle for work must provide proof of a valid driver’s license and insurance.
Successful completion of a pre-employment background check and drug screening.

Responsibilities

Support the Property Director with property operations as requested.
Serve three-day notices on delinquent accounts as directed, following legal procedures and company policies.
Monitor collections, accurately collect and scan checks and payments, and store them in the property safe or lock box.
Process and enter rental activity, including move-ins and move-outs, in the computer software.
Document correspondence with residents and prospective residents.
Ensure new residents meet renter’s insurance requirements and enter their insurance information into the software; monitor current residents’ coverage and contact residents when requirements are not met.
Maintain and communicate accurate information about the community, including rents, pricing, concessions, and apartment availability.
Conduct community and apartment tours and follow up on traffic and leasing leads to maximize rentals and meet occupancy goals.
Explain lease documents, community rules, and policies to new and current residents.
Prepare and process application paperwork, including reviewing credit and verifying income and prior residence.
Pre-approve and audit application files prepared by leasing staff before Property Manager approval.
Prepare and maintain accurate, current resident files and demographics.
Assist with planning and coordinating special events, resident functions, and resident-relations activities.
Prepare and administer monthly lease-renewal and resident-retention programs.
Provide customer service consistent with the company’s mission.
Assist the Property Manager with supporting, motivating, training, and developing personnel.
Communicate unsafe or unacceptable property conditions to service team staff.
Coordinate daily with the service team to prepare apartments for move-in and maintain an adequate number of vacant apartments available for tours.
Receive and document maintenance requests from residents and communicate them to service staff.
Assist with ordering office supplies.
Monitor completion of resident maintenance requests and record completion in the computer software.
Keep the leasing office hospitable, organized, and professional, with files and materials stored appropriately.
Recommend or implement improvements to the overall operation of the community.
Attend offsite meetings, visit other company-operated locations, purchase goods from offsite vendors, and perform other tasks away from the assigned location.