Assistant Community Manager

Campus Apartments•Philadelphia, PA

20d

About The Position

The Assistant Community Manager reports to the General Manager and is responsible for collecting rent, minimizing delinquency, maintaining resident financial records, and processing invoices. The role maintains accurate resident information in Entrata, updates resident payments and daily reports, issues notices when necessary, and supports rent collection and receipt deposits. The position also assists residents by accepting service requests, routing them to maintenance, and following up. It handles late and legal notices, supports legal proceedings in coordination with legal counsel and the General Manager, maintains logs and files, and performs general administrative duties. Additional tasks include setting up new residents, managing security deposit upgrades and refunds, processing vendor information and invoices, ordering supplies within budget guidelines, and maintaining office and vendor files.

Requirements

High school diploma.
Accurate typing and record-keeping skills.
Computer skills and mathematical ability.
Ability to follow through with necessary paperwork and meet deadlines.
Excellent customer service skills.
Ability to work accurately in a fast-paced environment.

Nice To Haves

Working knowledge of Entrata.

Responsibilities

Collect rent and help keep delinquency to a minimum.
Maintain resident financial records and process invoices.
Maintain accurate resident information in Entrata, including application, move-in, move-out, building transfer, and notice-to-vacate information.
Update daily rents, deposits, and application fees received from residents; issue appropriate notices for late payments, evictions, returned checks, and related matters.
Assist with rent collection and prepare receipts.
Deposit all receipts before the bank closes each day.
Update daily reports concerning notices to vacate, vacancies, and activity.
Organize and file applicable reports, leases, and paperwork.
Accept resident service requests, route them to maintenance, and follow up with residents.
Compile and deliver late and legal notices.
Print monthly delinquency reports and keep the General Manager informed.
Work with legal counsel and the General Manager regarding legal proceedings.
Answer telephones as needed.
Set up new residents and deposit all monies.
Enter vendor information and invoices into the computer system and send them to Corporate for payment.
Follow up on security deposit upgrades and process refunds.
Keep all logs up to date.
Perform general administrative duties, including filing and typing.
Assist in preparing monthly reports.
Order supplies within established budget guidelines.
Maintain general office and vendor files.