Assistant Community Manager - The Gin Mill

Greystar•Arlington, TX

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, and account reconciliations, using property management software to record and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement, eviction and move-out procedures, vendor coordination, owner relations, and day-to-day operations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor and helps coordinate team and maintenance work. The role may also support leasing and marketing activities. In California, the Assistant Community Manager or Leasing Manager must review completed move-in files before they are submitted to the Community Manager for review and approval.

Requirements

1–3 years minimum of relevant residence life and/or property management experience demonstrating community management, sales, marketing, and customer service capabilities.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively as a team member.
Obtain and maintain any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license required to drive a golf cart on the property.
Proficiency in internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the community and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to make routine local trips for bank deposits, training, or other job-related responsibilities; rare or occasional travel may be required for meetings or training.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about outstanding balances, collect delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate communications among vendors, accounting, and the client or owner.
Follow established eviction procedures, including proper notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to established procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Serve as the on-site supervisor in the Community Manager’s absence by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing operations in accordance with company policies and procedures.
Support client and owner relationships by meeting with owners, conducting community tours, providing performance updates and information, and responding to owner requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing ready apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Role may be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions; eligibility and program details may vary.