Assistant Community Manager

RPM Living • Austin, TX

24d • Onsite

About The Position

The Assistant Community Manager supports the operation of an apartment community by assisting with leasing, resident services, rent collection, lease administration, and property marketing. The role greets and qualifies prospects, processes applications and renewals, prepares apartments for move-ins, and helps maintain resident satisfaction and retention. It also supports financial compliance by managing collections, enforcing lease terms, and following eviction procedures. This is an on-site role with a flexible schedule that may include weekdays, nights, and weekends as needed. Related job titles include Assistant Manager, Assistant Property Manager, and Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Proficiency with Microsoft Office Suite and project management.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate a computer and other office equipment.
• Ability to work on site and spend time outdoors exposed to the elements; work may also involve confined spaces, heights, and potentially hazardous areas.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Successful completion of a background check is required for employment.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver’s license is preferred.

Responsibilities

• Greet and professionally qualify prospects using guest cards in the Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals and notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal information.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support resident satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective property social media presence to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED