Assistant Community Manager

RPM Living • Fort Myers, FL

21d • Onsite

About The Position

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media. The role supports the leasing process from prospect qualification and apartment showings through applications, move-ins, renewals, and move-outs, while maintaining accurate records and following company procedures and Fair Housing requirements.

The position is based on site, with time spent outdoors and possible exposure to the elements, confined spaces, heights, and potentially hazardous areas. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to meet the physical requirements of the role, including operating a computer and office equipment and, as needed, climbing stairs and lifting or carrying items weighing up to 20 pounds.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.

Nice To Haves

• Background in accounting combined with customer service.
• Valid driver’s license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Keep availability reports updated; process applications, including credit checks and rental history verification; submit applications for Community Manager approval; and follow up with applicants.
• Show apartments, support the leasing process, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct market research, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED