Assistant Community Manager

Keener Group•Porter, TX

3d•Onsite

About The Position

The Assistant Community Manager assists the Community Manager in effectively managing the assigned property. When the Community Manager is absent, the Assistant Community Manager assumes the responsibilities needed to accomplish property objectives established by the Regional Supervisor and Keener Management. The role is also directly responsible for accurate daily, weekly, and monthly reporting, including rents and deposits received. The position supports income collection, resident relations, leasing and marketing, and administrative operations while conducting business in accordance with company policies and applicable laws governing multifamily housing. The role emphasizes teamwork, the Keener Care customer-service culture, resident satisfaction, and professional interactions with residents, vendors, coworkers, and the public. This is a non-exempt position eligible for overtime. The stated work schedule is a minimum of 40 hours per week with a flexible work week. Work is primarily indoors, with frequent outdoor duties in all conditions. The role involves property inspections and presentations, regular communication, computer and office work, and occasional exposure to substances such as solvents, fumes, flammables, and pesticides. A valid driver's license and automobile insurance are required for frequent work-related driving using personal transportation.

Requirements

At least one year of on-site property management experience.
Basic computer knowledge and typing speed of 30 words per minute.
Knowledge of word-processing and spreadsheet software, the internet, email software, and on-site rental system software.
Knowledge of basic office software and office equipment.
High school diploma or equivalent.
Valid driver's license and automobile insurance.
Ability to work a minimum of 40 hours per week with a flexible work week.
Ability to work in a fast-paced, customer-service-oriented environment, meet deadlines under pressure, and work both as part of a team and independently.
Ability to follow instructions from the Community Manager, Regional Supervisor, and/or Keener Management.
Problem-solving skills and ability to resolve conflict professionally.
Ability to interact professionally and pleasantly with coworkers, supervisors, residents, vendors, and the public.
Ability to apply logical thinking to define problems, collect data, establish facts, draw conclusions, and select appropriate actions.
Ability to communicate ideas, images, and goals effectively to people with diverse personalities.
Physical ability to stand and walk frequently, sit as needed, inspect and show property, climb stairs, bend, stoop, squat, push or pull, reach above shoulders, and perform frequent writing, typing, grasping, turning, and office-equipment operation.
Ability to lift and carry items of varying weights, including items over 25 pounds on a rare basis.
Ability to read and review forms, reports, correspondence, and computer screens; see small details and objects beyond arm’s reach; and communicate by telephone and in person.
Ability to use personal transportation frequently for inspections, bank trips, and visits to the corporate office.

Nice To Haves

College degree preferred.

Responsibilities

Conduct business in accordance with company policies and procedures, Fair Housing laws, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws pertaining to multifamily housing.
Maintain accurate resident records and update daily records of rents, deposits, and application fees received.
Issue appropriate notices, including notices for late payments, evictions, returned checks, and other matters.
Ensure deposits and application fees are paid before move-in; post incoming money, prepare deposits, and deliver them to the bank before 2:00 p.m. each day, if applicable.
Coordinate collection of past-due accounts, including sending bad debts to an approved collection agency and assisting the agency with questions.
Promote increased monthly deposits through collection procedures.
Promote and maintain the Keener Care attitude; answer and direct telephone calls and respond to residents’ complaints.
Maintain daily apartment status and enter application information into the computer.
Communicate with the Community Manager about resident-related problems.
Inspect the property while on site, pick up litter, and report service needs to maintenance staff; inspect move-outs and vacancies when requested.
Support leasing and resident retention, including lease renewals, showing and leasing apartments, and assisting with leasing duties as needed.
Answer calls from prospective and current residents, vendors, suppliers, and other callers.
Market the property through cold calls, direct mail, and client or vendor referrals; collect data for and complete property market surveys; and monitor local market conditions and trends.
Contribute marketing and resident-satisfaction ideas to the Community Manager.
Update daily reports about move-out notices and activity, provide information to the Community Manager, and organize and file reports, leases, and paperwork.
Proofread lease paperwork and process move-ins, move-outs, and security-deposit move-out reports.
Accept resident service requests and route them to the Lead Maintenance Technician; follow up with residents after work is completed.
Generate management reports, prepare routine correspondence and forms under the Community Manager’s direction, and maintain office files.
Schedule turnkey contractors with management approval and prepare newsletters for the Community Manager’s approval, if applicable.
Ensure electric service is established in the apartment community’s name at move-out.
Follow delinquency procedures, including calls, letters, and late notices; file for eviction and coordinate eviction activities with an attorney.
Inspect apartments when tenants are suspected of skipping, before a final eviction date, and around move-in or move-out dates.
Assist Leasing Consultants with preparing applications and obtaining approval.
Assist the Community Manager with training leasing staff.
Maintain a positive online reputation and assist the Community Manager with community Facebook posts and activities.
Support high resident-survey ratings through superior customer service and promote the Keener Cares culture with employees, vendors, and residents.
Become familiar with the company’s annual strategic goals and strive to accomplish them.
Perform additional duties assigned by the Community Manager, Regional Supervisor, or Keener Management.
Follow company safety rules, use appropriate safety equipment, report unsafe conditions and incidents promptly, complete assigned monthly safety courses, and check with the Community Manager when unsure of a safe procedure.
Meet position performance standards and comply with company policies, rules, procedures, and supervisory instructions; perform other assignments and cross-training as requested.