Conventional Assistant Community Director - Village 21

Elmington Living • Nashville, TN

9d • Onsite

About The Position

The Assistant Community Director (ACD) supports the Community Director in the daily operation of the Village 21 property, with a primary focus on resident accounts, office operations, and leasing support. The ACD serves as the on-site leader during the Community Director’s absences and helps maintain accurate financial records and resident satisfaction.

The role is primarily on-site in the leasing office, with periodic property walks. It follows standard business hours, though some schedules require regular weekend coverage. The position involves occasional outdoor exposure during property tours and duties, extended use of computers and office equipment, and frequent movement throughout the property.

Requirements

• At least 2 years of property management experience.
• Fair Housing certification required within 7 days of employment.
• High attention to detail and accuracy, particularly with financial documentation.
• Strong organizational and time-management skills.
• Professional, courteous communication with residents and staff.
• Ability to work independently and exercise sound judgment in the Community Director's absence.
• Comfort managing sensitive resident financial and personal information.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to occasionally lift, carry, push, or pull up to 15–25 pounds.
• Ability to bend, reach, stoop, and kneel as needed.
• Ability to frequently stand, walk, climb stairs, and move throughout the property.

Nice To Haves

• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software.

Responsibilities

• Assist with daily operations reports due to equity partners, owners, asset management, and leadership.
• Process rent payments, post charges, and manage resident ledgers.
• Assist with delinquency tracking, notices, and collection efforts.
• Support execution of the property's action plan and track follow-through on assigned initiatives.
• Conduct prospect tours, maintain the tour path, follow up with prospects and applicants, send welcome emails, and assist with new-resident move-in orientations.
• Serve as a point of contact for resident inquiries, concerns, and service requests.
• Assist with renewal outreach and lease expiration management.
• Step into the Community Director role for daily operations during absences.
• Confirm move-in funds are received, the lease is signed, and utilities are set up before resident move-in.
• Maintain accurate resident files and lease documentation.
• Support scheduling and coordination of vendor and maintenance activity as needed.
• Assist with move-in and move-out inspections and apartment home turn coordination.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage beginning on the first of the month following the hire date.
• Life insurance.
• Short- and long-term disability coverage.
• Eligibility for a 401(k) plan with company match after 90 days.
• Accrued vacation, sick, and personal time.
• 10 paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed