Conventional Community Director - The Cannon

Elmington Living • Murfreesboro, TN

10d • Onsite

About The Position

Elmington Living is hiring a Community Director to lead the full operation of The Cannon, a market-rate multifamily community in Murfreesboro, Tennessee. The role is accountable for the property’s financial performance, leasing and revenue management, resident relations, and supervision of on-site staff. The Community Director serves as the on-site leader and is responsible for a well-maintained, financially sound, resident-focused community.

The position manages operating budgets and performance targets, leasing and renewal strategy, pricing, marketing, reputation management, reporting, and day-to-day operations. It also leads the leasing and maintenance teams, supports resident engagement, and responds to resident concerns. Work is primarily on-site in the leasing office and on the property grounds, with occasional outdoor exposure and availability for occasional evenings, weekends, and emergency response as needed.

Requirements

• At least 1 year of prior Community Director experience.
• Strong understanding of leasing, pricing, and revenue management fundamentals.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software.
• Fair Housing certification is required within 7 days of employment.
• Strong leadership and team management skills.
• Sales- and revenue-oriented mindset with attention to detail.
• Effective communication with residents, staff, and regional leadership.
• Problem-solving orientation and ability to manage competing priorities.
• Customer-service mindset and professionalism under pressure.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to walk the property, including stairs, for routine inspections.
• Ability to lift, carry, push, or pull up to 15–25 pounds occasionally.
• Ability to bend, reach, stoop, and kneel as needed.

Nice To Haves

• CAPS or similar certification.

Responsibilities

• Manage the property’s operating budget and performance against budgeted NOI, NRI, bad debt, and management fee targets, including monthly variance reporting.
• Maintain physical occupancy at or above budget through proactive leasing and retention, and monitor economic occupancy.
• Approve invoices up to $500 and vendor contracts within delegated authority defined by the property’s PMA.
• Oversee rent collection, delinquency management, and the eviction process when necessary.
• Prepare weekly reports for leadership, equity partners, and asset management, and monthly financial reports for the Regional Manager.
• Develop and execute action plans to address performance gaps and track progress against budgeted targets.
• Participate in bi-weekly ownership and equity calls to report on property performance.
• Assist with daily operations reports for equity partners, owners, asset management, and leadership.
• Drive leasing activity to meet occupancy and revenue targets.
• Review market comparables and property exposure to develop pricing recommendations when there is no dedicated revenue management function.
• Implement pricing and concession strategies in partnership with the Regional Manager.
• Oversee leasing team performance, including tours, applications, and move-ins.
• Manage renewal strategy to maximize resident retention and minimize turnover costs.
• Conduct prospect tours, maintain the tour path, follow up with prospects and applicants, send welcome emails, and assist with move-in orientations.
• Confirm move-in funds are received, leases are signed, and utilities are set up before resident move-in.
• Own community marketing outreach and strategy in partnership with the marketing team.
• Monitor online reviews and resident feedback and work with the reputation management team to respond to negative reviews.
• Lead resident events and engagement programming to support retention.
• Hire, train, schedule, supervise, and manage the performance of leasing and maintenance staff; provide recommendations regarding discipline, promotion, and termination.
• Regularly direct the work of two or more full-time employees or the equivalent.
• Conduct performance evaluations and coach staff on service and sales standards.
• Respond to and resolve resident concerns, complaints, and lease violations in a timely, professional manner.
• Ensure the property maintains curb appeal, cleanliness, and a strong resident experience.

Benefits

• Competitive compensation.
• Medical coverage beginning on the first of the month following the hire date.
• Dental coverage beginning on the first of the month following the hire date.
• Vision coverage beginning on the first of the month following the hire date.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company match after 90 days.
• Accrued vacation, sick, and personal time.
• 10 paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed