Assistant Community Manager - Hillside on Cannon

Greystar Management Services•Austin, TX

3d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and use of property management software to track and report the community’s financial activity. The position also supports resident relations, leasing and marketing, lease enforcement, vendor coordination, owner communications, and day-to-day property operations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor and helps ensure operations comply with company policies, procedures, and business practices. In California, the Assistant Community Manager or Leasing Manager must review completed move-in files before submission to the Community Manager for review and approval.

Requirements

1–3 years minimum of relevant experience in residence life and/or property management demonstrating relevant community management, sales, marketing, and customer service skills.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively as part of a team.
Hold all licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior areas of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.
Fluency in English and Spanish is strongly preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and enter required information accurately; complete system updates and backups to maintain data integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about outstanding balances, collect delinquencies, and enforce lease terms to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating communication among vendors, accounting, and the client or owner.
Follow company procedures for evictions, including notice requirements, resident evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and processing dispositions in accordance with procedures and legal requirements.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Act as on-site supervisor when the Community Manager is absent; organize and delegate daily work, coordinate maintenance and make-ready tasks with the Maintenance Supervisor, and manage community operations in compliance with company policies and procedures.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates and information, and responding to owner requests.
May support leasing and marketing by greeting prospective residents, collecting prospect information using the Guest Card, showing ready apartments and models, closing and collecting lease deposits, and assisting with rental applications and credit verification.
For California properties, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.