Conventional Negotiator

Alleviate • Irvine, CA

1d • Onsite

About The Position

Alleviate is seeking an organized, diligent, team-oriented Conventional Negotiator to work with creditors and attorney offices to obtain favorable settlements for clients’ unsecured debt. The role involves resolving lawsuits filed against clients, following up on escalated matters, and providing customer service and guidance about the legal process without giving legal advice. Negotiators review client banking accounts to assess funds for settlements and Company fees, track important legal dates, and document account activity and settlement offers in the CRM. The position has monthly settlement and other performance targets, which may change according to business needs.

This is a full-time, non-exempt position based at the company’s Irvine, California headquarters. The schedule is an eight-hour shift, Monday through Friday, from 5 a.m. to 2 p.m. Pacific Time. Compensation is $20 per hour plus commission. The class start date is December 7, 2026.

Requirements

• High school diploma.
• Strong problem-solving skills and the ability to think outside the box.
• Self-motivation and a proven record of meeting and exceeding goals.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Ability to communicate effectively and work as part of a team.

Nice To Haves

• Previous debt settlement experience.
• Strong math skills.
• Experience with electronic phone systems and CRM software.

Responsibilities

• Work independently and with internal and external legal support staff to resolve lawsuits filed against clients.
• Persistently follow up on escalated matters and seek resolution at each step.
• Complete at least 75 settlements in a calendar month.
• Handle escalated calls about the legal process and provide customer service and guidance without giving legal advice.
• Review client banking accounts to determine funds needed for settlements and payment of Company fees.
• Contact attorney offices to negotiate reduced settlements on clients’ behalf and help prevent judgments, garnishments, or liens on clients’ homes.
• Cooperate with peers in the Attorney Liaisons Department.
• Ensure important file dates, due dates, and hearing dates are not missed.
• Update the CRM with notes and inform attorney liaisons of settlement offers on assigned legal accounts.
• Meet monthly KPIs, which may include settlement counts and percentages, completion and penetration rates, quality-control results, call monitoring, account accuracy, call volume, talk time, and other work-effort metrics.
• Apply policies, procedures, and guidelines carefully to different situations.
• Follow department and Company policies and procedures, including personnel policies and Employee Handbook expectations.
• Perform other duties as assigned.

Benefits

• Opportunities for career growth and advancement.
• Company swag, catered lunches, team-building activities, and quarterly events.
• Access to state-of-the-art headquarters amenities, including wellness spaces, cafes, and a fitness center.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED