Lettings Negotiator

Carter Jonas•Marlborough, MA

1d•Onsite

About The Position

An experienced Lettings Negotiator is sought to join the busy Residential Lettings team in Marlborough. The role supports the letting process from initial enquiry through to tenancy completion, including managing applicant enquiries, conducting property viewings, generating new business and delivering customer service to landlords and prospective tenants. The negotiator works closely with the team and ensures lettings activity complies with current legislation, company procedures and Residential Lettings Standard Operating Procedures. The position is based at the company’s office on Marlborough High Street. It offers the opportunity to work within a well-established property consultancy and a supportive team, with opportunities for development and career progression. The company offers a competitive salary and flexible benefits, including the option to purchase additional annual leave, health cash plans and cycle-to-work schemes.

Requirements

Previous experience in residential lettings, estate agency or a customer-facing sales environment.
Strong communication and interpersonal skills, with the ability to build lasting relationships with clients and colleagues.
A proactive and driven approach, with a passion for excellent customer service.
Strong organisational skills and the ability to manage multiple priorities effectively.
Commercial awareness and confidence identifying and pursuing new business opportunities.
Good IT skills and experience using databases, CRM systems or property software.
A full UK driving licence is essential.

Nice To Haves

Knowledge of the local residential lettings market.

Responsibilities

Register applicants using the Reapit property management system.
Manage applicant enquiries, match applicants with suitable properties and maintain contact throughout their search.
Arrange and conduct property viewings for prospective tenants.
Negotiate offers between landlords and tenants to secure lettings.
Generate new business through networking, relationship building and market awareness.
Source available properties and collaborate with colleagues and external agents where appropriate.
Prepare and progress tenancy documentation in accordance with company procedures and legislative requirements.
Ensure lettings activities comply with Residential Lettings Standard Operating Procedures.
Provide advice, market feedback and support to landlords and tenants.
Conduct market appraisals when required and assist in securing new instructions.
Complete property take-on processes following successful instructions.
Maintain accurate records and comply with relevant legislation and regulations.