Assistant Club Manager

Planet Fitness - Biddeford/Windham ME•Biddeford, ME

About The Position

The Assistant Club Manager assists the Club Manager in performing their duties and helps deliver a superior level of customer service to members, prospective members, and guests while supporting Planet Fitness’s “Judgement Free” experience. The role promotes a positive, motivating, friendly, and clean club environment and requires basic computer proficiency and frequent physical activity. The Assistant Club Manager leads and develops the club team, manages staffing and personnel processes, supports front-desk and membership activities, oversees cleanliness and maintenance, and helps maintain club operations and safety. The position also responds to emergencies, supports opening and closing when applicable, and serves as a brand ambassador.

Requirements

Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hardworking, enthusiastic, and energetic attitude.
Strong problem-resolution skills.
Must be at least 18 years of age.
Must be punctual.
Must be able to be constantly on call on an immediate, as-needed basis.
Must be able to lift up to 50 pounds.
Current CPR certification is recommended.

Nice To Haves

Current CPR certification is recommended.
Customer service experience in the fitness industry is preferred.

Responsibilities

Create a positive, motivating culture within the club and among team members.
Maintain a friendly, welcoming atmosphere and ensure staff provide superior customer service.
Recruit, hire, train, and develop a high-performing club team.
Complete payroll tasks, including running reports, submitting payroll, and approving time cards.
Follow policies and procedures in the employee handbook.
Obtain Regional Manager permission before purchasing new retail goods or cleaning supplies.
Schedule the team and ensure shifts are covered.
Train and coach direct reports, provide accountability, and support adherence to company values and goals.
Process new-hire and ongoing personnel paperwork; maintain employee files in accordance with state regulations and prepare HR forms as needed.
Resolve employee concerns, elevate appropriate issues to upper management, manage disciplinary and termination activities, and complete team evaluations.
Obtain written Regional Manager approval for overtime requests and submit written raise requests when applicable.
Answer phones, check members into the system, sign up new members, and give tours to prospective members.
Use computer systems to complete membership-related functions.
Explain and promote PE@PF fitness instruction classes and ensure staff are trained on marketing promotions.
Address member requests, issues, and questions, and exceed minimum daily statistics.
Track weekly, monthly, and annual statistics and reports; maintain daily balance sheets, complete bank deposits, and authorize refunds.
Oversee facility cleanliness and maintenance and ensure the safety of employees, members, and club property.
Identify and promptly communicate equipment repair needs and manage cleaning-supply inventory.
Assess and assist with emergency medical situations; submit an official accident report to the Regional Manager and follow up with the member within three days.
Ensure prompt gym opening and closing when applicable and provide backup support for absent employees.
Maintain the club to a BER standard of 90% or higher and represent the brand by leading a judgment-free lifestyle.
Manage retail-goods inventory.