Assistant Club Manager

BJ's Wholesale Club • Baltimore, MD

1d • $63,750 - $79,750

About The Position

The Assistant Club Manager in Training (AMIT) works closely with the Club Manager to provide leadership and direction within the club and drive club performance, particularly in directly managed departments. The training role prepares individuals for one of three Assistant Club Manager tracks: Merchandising, Perishables, or Member Experience. The trainee receives development and experience aligned with the designated track and ultimately oversees its corresponding departments. The role ensures consistent execution of policies and procedures, positive member service, Grand Opening Look Daily (GOLD) club conditions, and overall club leadership.

The AMIT develops talent, demonstrates leadership, delivers consistent results, leads audit compliance, collaborates with Business Partners, and oversees onboarding, certification, and training to support food safety and operational excellence. The role also serves as Manager on Duty (MOD) as needed, taking responsibility for club operations, team leadership, and member engagement during assigned shifts. A valid ServSafe Food Safety Certification must be obtained and maintained in good standing. Yearly forklift certification may be required. In Florida, the role must obtain a qualifier certification from the Department of Agriculture and Consumer Services for retail propane oversight; BJ’s covers applicable training and certification costs.

The position leads assigned departments and supports club performance through hiring and development, labor planning, sales and inventory management, member experience, operational readiness, compliance, safety, and facility oversight. It requires regular, predictable, full attendance. The stated pay range is $63,750 to $79,750.

Requirements

• At least 4 years of experience as a retail store, supermarket, or warehouse operations manager.
• Strong drive for results and solid work ethic; honesty, straightforwardness, and commitment to high levels of member service.
• Excellent communication skills and ability to lead and motivate a large team.
• Understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution.
• Demonstrated ability to lead or supervise cross-functional teams, train team members, and drive and communicate results.
• Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures.
• Basic computer knowledge, including MS Word, MS Excel, and email.
• Ability to obtain and maintain ServSafe certification; a valid ServSafe Food Safety Certification must be maintained in good standing.
• Forklift operator required; yearly certification may be required.
• Open shift availability required.
• At least 18 years of age.
• In Florida, must obtain qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
• Regular lifting of up to 50 pounds; occasional heavier lifting with assistance.
• Ability to work with exposure to temperature extremes and loud noises in perishable areas and potential exposure to cleaning agents.

Nice To Haves

• Completion of the company training program preferred.
• High school diploma and/or college degree preferred.

Responsibilities

• Partner with the Club Manager and other leaders to oversee daily operations in assigned departments: Merchandising, Perishables, or Member Experience.
• Recruit, interview, make staffing decisions, onboard, and certify team members in assigned departments.
• Create and manage labor schedules aligned with business trends, sales patterns, and budget targets; adjust coverage to meet operational needs.
• Drive sales, inventory control, product availability, and shrink management.
• Model and enforce GAA (Greet, Anticipate, Appreciate), GOLD, and LAST (Listen, Apologize, Solve, Thank) service standards.
• Maintain close-to-open readiness so departments are clean, stocked, safe, and ready for business.
• Conduct performance reviews, mentor future leaders, make decisions on promotions, merit increases, and transfers, and support development programs and succession planning.
• Use club tools and reporting, including production planning tools, NAFS, scorecards, scheduling systems, and dashboards, to identify opportunities and drive results.
• Enforce policies and procedures for food safety, sanitation, OSHA, RIST, and cold chain compliance; lead audits and resolve operational issues.
• Plan and execute merchandising transitions, seasonal sets, high-value space resets, and other special projects with club and regional leadership.
• Monitor and escalate equipment issues to support uninterrupted operations.
• Provide cross-functional leadership support across Merchandising, Perishables, and Frontline departments as directed by the Club Manager.
• Execute daily tasks and initiatives assigned through BJ’s MY WORK system.
• Operate forklifts safely when assigned and in accordance with safety protocols and training requirements.
• Serve as Manager on Duty as needed, overseeing club operations, team leadership, and member engagement during assigned shifts.
• Maintain regular, predictable, full attendance.
• Develop team members through training, feedback, coaching, collaboration, and empowerment; foster continuous learning and career growth.
• Promote an inclusive, safe, collaborative environment, resolve conflicts constructively, and recognize team achievements.
• Monitor member engagement and department execution, resolve member concerns, and ensure service standards are met.
• Meet or exceed labor and supply plans, use reporting to identify trends and opportunities, and understand key club and department performance metrics.
• Maintain club standards and support performance against relevant core KPIs.

Benefits

• Weekly pay.
• Daily pay access to earned wages before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.
• BJ’s covers applicable costs associated with Florida qualifier certification and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed