Assistant Claims Manager (Product Liability)

Sedgwick•Frisco, TX

1d•$90,000 - $112,000

About The Position

The Assistant Claims Manager (Product Liability) oversees technical and operational functions, including compliance with company standards and industry best practices, consistent delivery of quality services, staffing and training needs, budget preparation, and profit and loss management. The role has direct and/or indirect responsibility for 25 or fewer colleagues. The position oversees internal quality reviews and reporting, ensures compliance with client controls, audit requirements, and service agreements, and establishes business plans for assigned clients. It ensures claims policies and procedures meet service standards, regulatory requirements, industry best practices, and client service requirements, while establishing and maintaining client contacts. The role also supports the organization’s quality programs, supervises and develops colleagues, and travels as required.

Requirements

Eight years of claims management experience, or an equivalent combination of experience and education, including one year of supervisory experience.
Excellent oral and written communication skills, including presentation skills.
PC literacy, including Microsoft Office products.
Leadership, management, and motivational skills.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Excellent negotiation skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.
Credit security clearance confirmed via a background credit check.

Nice To Haves

Bachelor’s degree from an accredited college or university preferred.
Licenses as required.

Responsibilities

Oversee the internal quality review process and report monthly.
Ensure compliance with client internal controls, audit requirements, and service agreement requirements.
Establish business plans with goals and objectives for assigned clients.
Ensure claims management policies and procedures are followed to meet service standards, state statutes and regulations, disability plan documents, industry best practices, and client service requirements.
Establish and maintain client contacts.
Perform other duties as assigned and support organizational quality programs.
Travel as required.
Administer company personnel policies and follow staffing standards and training recommendations.
Assist with interviews and hiring, establish colleague performance development plans, and conduct performance discussions.
Provide support, guidance, leadership, and motivation to promote colleague performance.
Oversee staffing and training needs, budget preparation, and profit and loss management.