Assistant Center Manager

KidStrong Concord•Concord, NC

10d•$18 - $22

About The Position

The Assistant General Manager is second in command at a KidStrong center, partnering with the General Manager to foster learning and growth for coaches and families while helping drive sales and member retention. The role includes coaching classes each week, managing the center when the General Manager is off, and ensuring an exceptional experience for children, families, and team members. The Assistant General Manager is expected to be welcoming, energetic, goal-oriented, and comfortable discussing memberships with parents. This is a full-time role of approximately 40 hours per week, typically across four weekdays and one weekend day. Approximately 5–10 hours are spent coaching, with remaining time devoted to center management, sales, and staff leadership. The position is active and may involve covering several miles per shift and repeatedly lifting and moving equipment weighing up to 25 pounds.

Requirements

Confidence speaking with parents and guardians, including discussing memberships and programs.
CPR certification or willingness to obtain certification within 30 days.
Ability to cover several miles during a shift and repeatedly lift and move equipment weighing up to 25 pounds.
High standards and accountability.
Leadership, initiative, and the ability to lead by example.
Goal orientation, including focus on sales and retention.
Ability to teach, mentor, share knowledge, and develop others.
Professionalism, tact, composure under pressure, respectfulness, ownership, and follow-through.
Engaging, fun, high-energy presentation and clear communication with children and parents.
Organization, prioritization, realistic planning, and effective time management.
Clear speaking and writing, active listening, and confident presentation.
Team-first attitude, openness to different views, and ability to build morale.
Openness to feedback and a growth mindset.

Nice To Haves

Customer service or sales experience is a strong plus.
Management experience is preferred but not required.

Responsibilities

Coach children from crawling age to approximately 11 years old using KidStrong's brain, physical, and character development curriculum.
Work hands-on with children to ensure proper technique and safety.
Understand and explain the rationale behind the KidStrong curriculum.
Demonstrate and help roll out new programming and curriculum elements.
Support the General Manager in meeting center sales and membership goals.
Convert trial classes and parent conversations into memberships.
Finalize sales and bookings submitted through online self-sign-up.
Schedule and sell camps, birthday parties, and other events.
Attend local events to build brand awareness and generate leads.
Understand center KPIs and financials and use them to inform business decisions.
Build strong relationships with KidStrong families through core values and customer service.
Help oversee center maintenance, training, and brand consistency initiatives.
Keep the center clean and well maintained through daily, weekly, and monthly tasks.
Communicate coach schedule changes using scheduling and communication tools.
Serve as manager on duty when the General Manager is off.
Build a coaching culture where team members give and receive feedback openly.
Evaluate and document coach performance using the KidStrong Coach DNA profile and class quality standards.
Partner with the General Manager on onboarding, training, and evaluating new coaches.
Support ongoing staff development through LearnUpon.
Communicate professionally through Slack and email, including periodically checking messages when away from the center.