Assistant Center Manager

European Wax Center • Hattiesburg, MS

2d

About The Position

European Wax Center is seeking an Assistant Center Manager to support daily center operations, achieve sales goals, and deliver exceptional customer service. The role leads by example to create outstanding guest experiences, trains and coaches Associates, and helps build a positive, fun, and performance-oriented workplace. The Assistant Center Manager recruits, trains, and retains Sales Associates and Estheticians; sells Wax Passes; oversees loss prevention, expense control, and center cleanliness; implements franchise systems and processes; and organizes outreach and marketing events. The role also evaluates issues, sets priorities, and adapts direction as needed.

The position offers the opportunity to grow a career with a company in the beauty lifestyle category, working in a modern facility and a fun, safe workplace. Compensation includes an hourly wage and performance incentives. The center provides professional waxing services in clean, sanitary facilities with private suites.

Requirements

• Proven track record of success with sales and customer service.
• Effective communication skills in guest relations, conflict resolution, individual coaching, and group presentations.
• Enthusiasm for the brand and beauty industry.
• Outgoing, energetic, resourceful, and detail-oriented.
• Ability to evaluate issues, establish priorities, and pivot direction when necessary.
• Ability to work a flexible schedule, including days, evenings, and weekends.

Responsibilities

• Support all aspects of daily center operations while focusing on sales goals and exceptional customer service.
• Lead by example and inspire the team to create outstanding guest experiences.
• Ensure every guest has a memorable and inviting experience.
• Train and coach Associates.
• Support and enhance a positive, fun, and performance-oriented workplace culture.
• Recruit, train, and retain Sales Associates and Estheticians.
• Sell Wax Passes.
• Oversee loss prevention, expense control, and center cleanliness.
• Foster a positive work environment that encourages new ideas and innovative problem solving.
• Implement and execute systems and processes consistent with a high-performing franchise.
• Organize outreach and marketing events.
• Train and motivate the team effectively.

Benefits

• Discounted waxing services and retail products.
• Competitive hourly wage plus performance bonuses.
• Employer-paid basic life and AD&D insurance.
• Employer-subsidized health insurance and other supplemental insurance offers.
• Paid time off that increases with tenure.
• Employee referral and guest referral programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed