Assistant Cafe Manager | CHI | Gold Coast

Chobani • Chicago, IL

9d

About The Position

The Assistant Cafe Manager is the General Manager’s right hand, helping lead daily café operations and create a welcoming environment for guests and team members. The role supports recruiting, training, and developing baristas to deliver excellent customer service and a quality coffee experience. It combines hands-on floor leadership with customer service, quality control, team coaching, and business operations.

Requirements

• Previous leadership or supervisory experience in hospitality, retail, or food and beverage.
• Strong people skills and the ability to inspire a team.
• Knowledge of café operations, barista skills, or a passion for coffee culture.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Basic understanding of business operations, including scheduling, inventory, and POS systems.
• Flexibility to work early mornings, evenings, weekends, and holidays as needed.
• Ability to stand for long periods and lift up to 50 lbs.
• Ability to walk, bend, reach, and twist frequently.

Responsibilities

• Act as a host and help ensure every customer has a positive experience.
• Lead by example and coach the team to deliver outstanding service, responding promptly to customer inquiries.
• Handle guest concerns empathetically and find quick solutions while maintaining service standards.
• Assist with recruiting, training, and developing a high-performing team.
• Provide ongoing coaching and feedback and foster a positive, collaborative environment.
• Remain visible and approachable, step in where needed, and work alongside the team to keep service fast and friendly.
• Assist in managing daily café operations and maintain high standards for food and beverage preparation, presentation, and service.
• Ensure compliance with health and safety regulations.
• Collaborate with market trainers to ensure employees are trained to La Colombe beverage standards.
• Manage opening and closing procedures and assist in developing strategies to drive business growth.
• Develop and maintain a weekly schedule with General Manager support that is efficient, cost-effective, and deploys baristas to positions that support a positive customer experience.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Disability insurance
• Health savings account
• Flexible spending accounts
• Tuition reimbursement
• 401(k) match of 100% on up to 5% of eligible pay
• Fertility assistance
• Childcare assistance
• 12 weeks of parental leave at full pay after six months of continuous employment
• Employee assistance program
• Fitness discounts
• Wellness reimbursement
• On-site gym access at certain locations
• 120 hours of paid time off
• 11 paid holidays
• Paid volunteer time off
• Bonus
• Equity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed