Assistant Branch Manager - 58 East

Carter Bank•Danville, VA

15h•$39,375 - $61,585

About The Position

The Assistant Branch Manager develops, expands, and maintains customer business relationships while supporting and holding branch associates accountable. The role helps ensure financial performance, customer satisfaction, and compliance with branch policies and procedures. It demonstrates leadership and models the skills and behaviors needed to build high-performing teams. The Assistant Branch Manager supports the branch’s strategic plan, including growing deposits, loans, and fee income; coaches associates and contributes to performance and talent management; and helps deliver effective customer service, relationship management, and branch operations. The role also originates consumer and small-business loans, assists customers with deposit and lending solutions, supports loan structuring with Retail Credit staff, and performs a range of customer transactions and account services. The position supports onboarding and training, mentors branch associates, reviews operational and production reports, processes transaction override approvals as needed, responds to issues and complaints, and helps maintain branch systems, facilities, safety standards, and regulatory compliance. Occasional travel, including overnight travel, is required, and work outside designated branch hours may be needed to meet business needs.

Requirements

High school diploma or equivalent.
Previous experience in a financial institution or a similar professional or retail services industry.
Successful customer service and/or sales experience.
Demonstrated leadership capability in a prior position.
Strong mentoring, coaching, and leadership skills.
Excellent customer service and collaboration skills.
Attention to detail and ability to multitask.
Strong verbal and written communication skills.
Ability to lead effectively in a fast-paced environment.
Basic math and accounting skills, with an emphasis on balancing.
Basic computer literacy.
Knowledge of Word and Excel.
Ability to sit, stand, walk to a terminal, and occasionally stoop.
Ability to periodically lift bags and/or trays of coins and bills.
Ability to work outside designated branch hours when business needs require.
Ability to travel, including occasional overnight travel.

Nice To Haves

Some college.
Successful account or relationship management experience.
Successful operations experience.
Knowledge of banking products and services.

Responsibilities

Guide associates in consistently applying the retail operating model, including its defined behaviors, skills, and tools.
Participate in executing the branch strategic plan to grow core deposits, loans, and fee income.
Support associate action planning, reinforce expectations, and assess performance.
Promote employee morale to support retention and customer satisfaction.
Support deposit and loan growth strategies by promoting the bank’s products and services.
Oversee the quality of consumer and business product sales and servicing.
Identify and submit quality referrals to branch associates, internal partners, and vendor partners.
Oversee customer service and relationship-management actions and decisions, and deliver exceptional customer experiences.
Ensure safety and wellness standards are in place and consistently practiced.
Support effective branch operations by reinforcing expectations for associates.
Oversee adherence to bank and regulatory policies and procedures.
Ensure systems and facilities are maintained.
Collaborate with internal partners to identify opportunities and areas for improvement.
Respond effectively to issues, errors, and complaints.
Demonstrate and support performance and talent-management processes.
Model adaptability and the skills and behaviors defined in the bank’s retail imperatives.
Originate consumer and small-business loans for new and existing customers.
Help customers identify appropriate lending and deposit solutions; complete deposit openings, loan applications, and loan closings.
Work with Retail Credit staff to review complicated transactions, structure loans, and address loan exceptions.
Review reports relating to production, HR, branch operations, retail operations, and relationship management.
Process transaction override approvals as needed.
Provide customer services such as opening and servicing accounts, cashing checks, accepting deposits and payments, completing withdrawals, balancing customer accounts, ordering checks, transferring funds, and originating specified loans.
Engage customers by asking relevant questions, listening to their needs, and directing them to the appropriate teammate.
Assist the Branch Manager with planning, oversight, and training for new-hire onboarding.
Coach and mentor branch associates.