Assistant Branch Manager - East Knoxville Branch

ORNL Federal Credit Union•Knoxville, TN

About The Position

The Assistant Branch Manager assists the Branch Manager with the daily operations of a full-service Credit Union branch, serving as backup when needed and providing leadership and guidance to employees. The role supports branch compliance and contributes to the growth plans of the branch and Credit Union by delivering friendly member service, handling member issues, and offering additional products and services that benefit members. The position processes member financial transactions and account requests, supports employee development and branch staffing, maintains security and cash controls, assists with account research, and helps ensure branch records, supplies, and vendor communications are maintained. The Assistant Branch Manager may serve as Branch Manager or Head Teller when needed and participates in community events as appropriate outside the Credit Union.

Requirements

Three or more years of customer service and/or sales experience.
One or more years of financial services experience.
High school diploma or GED.
Excellent written and verbal communication skills, including business writing ability.
Excellent time-management and organizational skills, and ability to work with deadlines.
Strong customer service orientation, attention to detail, and accuracy.

Nice To Haves

One or more years of leadership and/or supervisory experience.
Associate's degree in business, financial management, or a related field.

Responsibilities

Process member financial transactions, including new accounts and account maintenance, account disputes, loan requests and maintenance, debit cards, safe deposit box requests, money transfers, and teller transactions as needed.
Identify sales opportunities and recommend appropriate products and services to members; answer member questions.
Serve as Branch Manager or Head Teller when needed.
Assist with employee development, mentoring, and performance evaluations; conduct meetings and staff training, schedule employees, and review daily timecards.
Audit and maintain proper controls over branch and employee security, safe deposit boxes, and cash.
Maintain compliance with established Credit Union policies and procedures.
Assist internal departments and members with account research requests and deliver information to involved employees or members.
Assist the Head Teller with buying and selling cash to and from tellers; maintain the vault and cash dispatch machines when the Head Teller is unavailable.
File daily branch and negotiable instruments reports.
Assist with branch staffing needs, including hiring and training, as needed.
Maintain department office supplies and communicate with outside vendors.
Participate in community events as appropriate outside the Credit Union.