Assistant Branch Manager - East Knoxville Branch

ORNL Federal Credit Union • Knoxville, TN

3d

About The Position

The Assistant Branch Manager supports the Branch Manager with daily operations of a full-service Credit Union branch, serves as backup when needed, and provides leadership and guidance to employees. The role helps ensure branch compliance and supports the growth plans of the branch and Credit Union through friendly member service, issue resolution, and recommendations for additional products and services that benefit members.

Requirements

• Three or more years of customer service and/or sales experience.
• One or more years of financial services experience.
• High school diploma or GED.
• Excellent written and verbal communication skills, including business writing ability.
• Excellent time management and organizational skills, and ability to work with deadlines.
• Strong customer service orientation.
• Detail-oriented and accurate.

Nice To Haves

• One or more years of leadership and/or supervisory experience.
• Associate's degree in business, financial management, or a related field.

Responsibilities

• Process member financial transactions, including new accounts and account maintenance, account disputes, loan requests and maintenance, debit cards, safe deposit box requests, money transfers, and teller transactions as needed.
• Identify sales opportunities, recommend appropriate products and services, answer member questions, and handle member issues.
• Serve as Branch Manager or Head Teller when needed.
• Assist with employee development, mentoring, and performance evaluations.
• Conduct meetings and staff training, schedule employees, and review daily timecards.
• Audit and maintain controls over branch and employee security, safe deposit boxes, and cash.
• Maintain compliance with Credit Union policies and procedures.
• Assist internal departments and members with account research and deliver information to the employees or members involved.
• Assist the Head Teller with buying and selling cash to and from tellers.
• Maintain the vault and cash dispatch machines when the Head Teller is unavailable.
• File daily branch and negotiable instruments reports.
• Assist with branch staffing needs, including hiring and training, as needed.
• Maintain department office supplies and communicate with outside vendors.
• Participate in community events as appropriate outside the Credit Union.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED