Branch Manager - East Point

Regions•East Point, GA

1d•$68,359 - $89,303

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is a player-coach position that oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives results through individual sales performance and by helping the team meet or exceed sales, quality, and service goals while maintaining an efficient, compliant branch. The role fosters customer relationships, identifies needs, and helps customers pursue financial goals. It requires individual drive and competitiveness, teamwork, comfort in a fast-paced environment, and the ability to provide personalized customer service. The position is incentive eligible, exempt from timekeeping requirements under the Fair Labor Standards Act, and not eligible for overtime. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required. The position may be filled at a higher level based on qualifications and experience.

Requirements

High school diploma or GED.
Three years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates to generate new revenue by identifying customer needs and recommending appropriate Regions solutions.
Conduct outside sales efforts based on market opportunity to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions, including mobile, online, and ATM offerings.
Coach and develop branch associates using Regions’ iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching and guidance to strengthen associates’ product knowledge and customer-needs identification.
Educate and advise customers on Regions Consumer and Business products and services, including loans and deposits, and assist with annuities and life insurance.
Ensure an optimal customer experience, including helping with transactions, greeting customers, and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, procedures, audit requirements, laws, and regulations; complete role-specific operational risk duties and ensure associates complete assigned duties; identify, manage, and report operational risks.