Branch Manager - East Point

Regions Bank•Atlanta, GA

1d•$68,359 - $89,303•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is a player-coach position that oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives individual sales performance and helps the branch meet or exceed sales, quality, and service goals while operating efficiently and compliantly. The position builds customer relationships, identifies financial needs, and helps customers pursue their goals through personalized service. It leads and develops branch associates, generates new business, educates customers and the community about financial wellness and banking technology, and supports a consistent customer experience. The role is incentive-eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from FLSA timekeeping requirements and is not eligible for overtime pay. The position may be filled at a higher level depending on qualifications and experience.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
Ability to work on Saturdays as needed.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to demonstrate mastery of advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates to generate new revenue by identifying customer needs and recommending appropriate Regions solutions.
Conduct outside sales efforts based on market opportunity to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and Regions’ mobile, online, and ATM banking solutions.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from a mentor, senior managers, and internal support partners.
Provide timely coaching and guidance to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on consumer and business products and services, including loans and deposits, and assist with annuities and life insurance.
Provide a consistent customer experience, handle transactional needs as needed, and share responsibility for greeting customers and processing transactions.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, procedures, audit requirements, laws, and regulations; complete role-specific duties and ensure associates perform delegated operational risk management duties.
Manage, identify, and report operational risks and ensure sound banking practices.