Assistant Branch Manager (Bilingual English and Spanish Required) Ridgewood Myrtle - Ridgewood, NY

JPMorganChase • Ridgewood, NY

4d • Onsite

About The Position

At Chase, the Assistant Branch Manager-Operations helps create welcoming and memorable experiences for clients and employees while building lasting client relationships. The role collaborates closely with the Branch Manager to manage branch operations, ensure compliance with banking regulations, and lead and coach Associate Bankers. The Assistant Branch Manager represents the Chase brand and culture through hospitality and exceptional client service.

The successful candidate will complete the Assistant Branch Manager Training Program before being considered for placement in the role and must be able to travel as required for in-person training and meetings.

Requirements

• At least 2 years of management experience or retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Bilingual in English and Spanish.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Assistant Branch Manager Training Program before consideration for placement as an Assistant Branch Manager-Operations.

Nice To Haves

• At least 1 year of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Manage, inspire, and coach Associate Bankers so they work as a team, deliver seamless service, and understand policies, procedures, products, systems, and banking transactions.
• Collaborate with the Branch Manager to create a welcoming branch environment and manage day-to-day branch operations.
• Greet clients warmly and demonstrate care and concern to build trusted relationships.
• Plan and manage staffing to meet changing branch and client needs.
• Keep the branch team informed and aligned with branch priorities when designated by the Branch Manager.
• Oversee branch operations, including loss control, compliance, and audits, to ensure the branch operates smoothly and securely.
• Communicate clearly and politely with clients to understand and anticipate their needs.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Share self-service options to simplify clients’ banking and provide anytime access to their accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED