Assistant Branch Manager - Bilingual Preferred (English/Spanish)

Mountain America Credit Union • Reno, NV

18h • Onsite

About The Position

The Assistant Branch Manager assists in leading branch operations and personnel to provide exceptional member service while achieving branch goals. The role supports the Branch Manager in coaching and developing employees, building a unified team culture, addressing member and employee concerns, supporting community development, and implementing credit union priorities. It also assists with daily branch operations, including cash management and compliance; uses proprietary sales tools; approves or denies loans and backs up the Branch Manager on loan exceptions; monitors team productivity, accuracy, sales, and service; and supports branch security and maintenance. The position has direct or indirect supervisory responsibilities, typically for a subordinate group of 10 or more employees, including assigning and reviewing work, recommending candidates, conducting performance evaluations and salary reviews, and applying company policy.

The role is based at the Reno Branch in Reno, Nevada, and is scheduled full-time Monday through Friday, 8:40 a.m. to 6:15 p.m. Starting pay is $26.00 per hour and may increase depending on experience, with incentives. Bilingual English/Spanish ability is preferred.

Requirements

• At least 3 years of financial industry experience, including at least 1 year of lending experience.
• A two-year college degree, completion of a specialized course of study at a business or trade school, or equivalent.
• Must meet Branch Progression training expectations for all positions supervised.
• Must be a Notary Public or have the ability to obtain notary status within the first 90 days where possible.
• Must qualify annually as a Mortgage Loan Originator under S.A.F.E. Act registration.
• Basic computer operating skills and intermediate to advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint.
• Thorough knowledge of credit union policies and procedures, with related experience in operations (teller and new account functions), lending (loan origination), and financial-institution sales.
• Ability to make sound decisions based on credit union policies.
• Ability to supervise, train, lead, and coach others in providing quality service and selling credit union products and services.
• Strong leadership skills, including a proven record of preparing and mentoring new leaders and demonstrated success handling difficult situations.
• Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; ability to stand, walk, kneel, and crouch occasionally.
• Close vision and distance vision.
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

• Bilingual English/Spanish ability is preferred.
• Symitar experience preferred.

Responsibilities

• Exemplify the MACU Way and leadership behaviors while supporting branch leadership and exceptional member service.
• Coach and develop team members in AAA skills, accountability, production, and individual development plans; hold personalized one-on-ones and participate in quarterly check-ins and annual performance evaluations.
• Support the Branch Manager with team culture, change management, employee hiring, onboarding, development, and retention.
• Train and coach branch staff on credit union policies, procedures, philosophies, and branch functions.
• Help resolve member and employee concerns, follow up in a timely manner, and seek assistance when needed.
• Support community development and represent the credit union in the community and with sponsor groups as needed.
• Assist with daily branch operations, including cash management and compliance.
• Use Member Value Review, Value Analyzer, and New Account Framework tools to maintain AAA standards.
• Approve or deny loans and serve as the Branch Manager's backup for loan exceptions.
• Assist in developing ways to track and measure team productivity, accuracy, sales, and service.
• Use judgment and responsibility to fulfill members' needs in accordance with credit union policies.
• Assist with branch building and property security and maintenance.
• Ensure appropriate staffing and coverage for credit union products and services, including depository, lending, online, mobile, safe deposit where applicable, notary, and medallion services.
• Supervise, coordinate, and review assigned staff; estimate personnel needs and assign work; recommend employment candidates; conduct performance evaluations and salary reviews; and apply company policy.
• Partner with internal business partners to serve members and develop others.
• Perform other duties as assigned.

Benefits

• Starting competitive pay of $26.00 per hour, with potential increases depending on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Medical and dental benefits with minimal employee contribution for full-time employees.
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree