Assistant Branch Manager - Bilingual Preferred (English/Spanish)

Mountain America Credit Union • Reno, NV

2d • Onsite

About The Position

The Assistant Branch Manager assists in leading branch operations and personnel to ensure exceptional member service while achieving branch goals. The role supports the Branch Manager in coaching and developing staff, maintaining a unified team culture, resolving member and employee concerns, supporting community development, and implementing employee hiring, onboarding, development, and retention strategies. The position also assists with daily branch operations, cash management, compliance, lending decisions, productivity tracking, and branch security and maintenance. The Assistant Branch Manager helps ensure appropriate staffing and training to meet member needs across the credit union’s products and services.

Requirements

• At least 3 years of financial industry experience, including at least 1 year of lending experience.
• A two-year college degree, completion of a specialized course of study at a business or trade school, or equivalent.
• Meet all Branch Progression training expectations for positions supervised.
• Be a Notary Public or have the ability to obtain notary status within the first 90 days where possible.
• Qualify annually as a Mortgage Loan Originator under S.A.F.E. Act Registration.
• Basic computer operating skills.
• Intermediate to advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint.
• Thorough knowledge of credit union policies and procedures, with related experience in operations, teller and new account functions, loan origination, and financial-institution sales.
• Ability to make sound decisions based on credit union policies.
• Ability to supervise, train, lead, and coach others in service and selling credit union products and services.
• Strong leadership skills, including a proven record of preparing and mentoring new leaders and handling difficult situations.
• Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; stand, walk, kneel, and crouch occasionally.
• Close vision and distance vision.
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

• Bilingual English/Spanish skills are preferred.
• Symitar experience is preferred.

Responsibilities

• Model the credit union’s MACU Way, leadership behaviors, and service philosophy.
• Coach team members in AAA skills, accountability, sales results, and exceptional member service.
• Hold regular one-on-one meetings and partner with employees on individual development plans.
• Evaluate direct reports during quarterly check-ins and annual performance evaluations, and assist the Branch Manager with MSR/MEO/FSR evaluations.
• Support change management and communicate credit union priorities to team members.
• Train and coach branch staff on credit union policies, procedures, philosophies, and branch functions.
• Work with the Branch Manager on employee hiring, onboarding, development, and retention.
• Partner with the Branch Manager to resolve member and employee concerns and follow up in a timely manner.
• Support community development and represent the credit union in the community and with sponsor groups.
• Assist with daily branch operations, including cash management and compliance.
• Use proprietary sales tools, including Member Value Review (MVR), Value Analyzer, and New Account Framework.
• Approve and deny loans and serve as backup for the Branch Manager on loan exceptions.
• Assist the Branch Manager in tracking and measuring team productivity, accuracy, sales, and service.
• Build knowledge of credit union financials and use sound judgment in meeting member needs under credit union policies.
• Assist with branch building and property security and maintenance.
• Comply with applicable laws and regulations, including Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, and Regulation DD.
• Partner with internal business partners to serve members and develop others.
• Ensure appropriate branch staffing and staff coverage for credit union products and services.
• Estimate personnel needs, assign work, supervise and review staff, recommend employment candidates, conduct performance evaluations and salary reviews, and apply company policy.
• Perform other duties as assigned.

Benefits

• Starting pay of $26.00 per hour, with potential increases based on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Medical and dental benefits with minimal employee contribution for full-time employees.
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree