Assistant Branch Manager (Bilingual English and Spanish Required) Ridgewood Myrtle - Ridgewood, NY

JPMorgan Chase & Co. • New York, NY

4d • $33 - $43 • Onsite

About The Position

The Assistant Branch Manager-Operations collaborates closely with the Branch Manager to manage branch operations, ensure compliance with banking regulations, and lead and coach Associate Bankers. The role helps the team handle transactions accurately, provide excellent client experiences, and connect clients with bankers. The Assistant Branch Manager represents Chase’s brand and culture through welcoming, attentive service.

The position also involves managing branch staffing and day-to-day priorities, maintaining loss-control, compliance, and audit standards, resolving client issues, and helping clients use self-service banking options. Successful completion of the Assistant Branch Manager Training Program is required before placement in the role. Travel may be required for in-person training and meetings.

Requirements

• Bilingual in English and Spanish.
• At least 2 years of management experience or retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Assistant Branch Manager Training Program before placement as an Assistant Branch Manager-Operations.

Nice To Haves

• At least 1 year of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Manage, inspire, and coach Associate Bankers to work as a team and deliver seamless service; teach them relevant policies, procedures, products, systems, and banking transactions.
• Collaborate with the Branch Manager to create a welcoming branch atmosphere and manage day-to-day operations.
• Greet clients warmly, demonstrate care during interactions, and build trusted relationships.
• Plan and manage staffing to address the needs of the branch and its clients; keep the team informed about branch priorities when designated by the Branch Manager.
• Oversee branch operations, including loss control, compliance, and audits.
• Communicate clearly and politely with clients, identify and anticipate their needs, and resolve issues quickly while following bank policies and procedures.
• Help clients simplify banking by explaining self-service options for accessing their accounts.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED