Assistant Branch Manager

First Commerce Bank•Lakewood Township, NJ

About The Position

The Assistant Branch Manager assists the Branch Manager in managing the Branch Office to meet customers’ financial services needs in the community, implement goals established in the Retail Banking Division’s annual operating plan, maintain compliance with Bank procedures and regulatory requirements, supervise assigned personnel, communicate with management and staff, and provide reports. The role supports branch growth, customer service, profitability, sales, business development, and effective office operations. The starting salary is $55,000 and is negotiable based on experience.

Requirements

At least three years of related experience.
Thorough knowledge of bank procedures, products and services, teller operations, and cash and ATM procedures.
Proficient PC skills.
Proficiency in spoken and written English and reading comprehension.
Strong organizational and project management skills and problem-solving ability.
Ability to lift 50 pounds of coin.
High school diploma or equivalent.

Responsibilities

Assist in managing inside and outside sales, branch functions, and business development to achieve growth, excellent customer service, and profitability.
Promote a positive Bank image through proactive, customer-focused service and conduct customer relationships in a way that supports the Bank’s marketing efforts.
Support customer retention and growth of the branch and its team.
Ensure appropriate branch staffing and that customer service personnel are trained in product knowledge and sales techniques.
Motivate and coach the branch team and support employee development and performance in customer experience, sales, and leadership.
Participate in customer service and meet sales performance expectations, generating deposits and loans to increase Bank profitability.
Ensure office operations comply with Bank policies and procedures, including balancing and control of vault cash.
Maintain branch security, maintenance, safety, and cleanliness; supervise building and vault opening and closing; and secure and account for negotiable papers.
Perform alarm tests and regular branch self-audits.
Prepare outgoing wires and place account stops and holds as required.
Review branch reports for accuracy and submit required reports on time.
Establish Customer Information Files and open new accounts with appropriate identification.
Participate in and coordinate weekly branch meetings.
Participate in community organizations and activities, and in branch-planned community events.
Implement branch goals from the Retail Banking Division’s annual operating plan, assist with preparation of the office’s annual budget, and adhere to budget parameters.
Follow laws and Bank policies designed to maintain a workplace free of harassment and illegal discrimination.
Support risk management, safety and soundness, internal policies and procedures, and regulatory compliance; ensure the office and personnel do likewise.
Supervise assigned personnel, including assisting with selection, arranging orientation and training, reviewing performance, organizing and distributing work, communicating relevant policies and procedures, encouraging upward communication, and administering personnel policies.
Communicate with the Branch Manager, other office managers, and appropriate staff to coordinate goals and activities.
Provide periodic reports to the Branch Manager and other Bank groups as required.