Assistant Branch Manager - Apopka

FAIRWINDS Credit Union•Apopka, FL

14h

About The Position

The Assistant Branch Manager at FAIRWINDS Credit Union’s Apopka branch helps members pursue financial freedom while supporting the branch’s service, lending, sales, operational, and performance goals. The role fosters a positive, coaching-focused team environment and helps ensure members receive a comprehensive experience with FAIRWINDS products and services. The Assistant Branch Manager serves as a loan officer and interviewer, processes loan applications, disburses funds, opens accounts, and educates members about lending and other financial solutions. The role supports relationship-building and cross-selling, resolves member concerns, contributes to branch planning and business lending initiatives, and works with the Branch Manager on staffing, hiring, scheduling, training, performance evaluations, compliance, operations, and branch results. The position is expected to model The FAIRWINDS Way values.

Requirements

Proven high performance in a member-facing and/or leadership role.
Strong knowledge of FAIRWINDS products, services, systems, and lending procedures, with confidence presenting and recommending solutions.
Excellent judgment and decision-making skills, including the ability to handle escalated member concerns professionally.
Proven success in sales, service, and relationship-building.
Highly organized, goal-oriented, and driven by results and team success.
Ability to collaborate with leadership on strategies and long-term branch planning.
Willingness to take on a greater leadership role and serve as a partner to the Branch Manager.

Nice To Haves

A natural coaching and mentoring approach, with an interest in developing others, offering feedback, and creating an environment where people thrive.

Responsibilities

Foster a positive, coaching-focused environment and develop team members to meet service, lending, and product penetration goals.
Serve as a loan officer and interviewer, process applications, disburse funds, and educate members about lending solutions.
Open new accounts and guide new and existing members on FAIRWINDS products and services.
Support effective cross-selling and relationship-building strategies to increase member engagement and deepen financial partnerships.
Address and resolve member concerns professionally while protecting member relationships.
Assist with strategic branch planning, including business lending strategies and initiatives to grow member relationships.
Lead or support staffing, hiring, scheduling, training, and performance evaluations.
Collaborate with the Branch Manager to meet or exceed branch performance goals and uphold compliance and operational standards.
Model The FAIRWINDS Way values.