Assistant Branch Manager

Woodforest National Bank•Buda, TX

14h

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. The role helps execute retail sales and marketing strategies, coaches team members, and ensures consistent delivery of the Woodforest Experience. It calls for a hands-on leader who balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. You help the branch meet sales, deposit, and customer-acquisition goals; maintain compliance and operational accuracy; provide high-quality customer service across in-person and digital interactions; and build relationships with local businesses, retail partners, and community members. You also support daily staffing, workflow, servicing, and expense-management needs. The position is full-time. It may require travel to nearby branches within approximately 45 miles as business needs require.

Requirements

At least 3 years of relevant, transferable sales and/or customer service experience; alternatively, an Associate’s degree and 2 years of such experience, or a Bachelor’s degree and 1 year of such experience.
High school diploma or equivalent.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment.
Ability to proactively seek business outside the branch and comfort with outside sales.
Goal-oriented, disciplined, reliable, and able to work effectively as a team leader.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours based on business needs.
Effective problem-solving skills and the ability to maintain composure and a positive attitude with customers and coworkers.
Ability to learn banking products, services, policies, procedures, and regulatory guidelines, and to engage in sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational and prioritization skills, including the ability to multitask accurately in a fast-paced environment.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to operate the branch with a business-owner mindset and support retail growth, deposit performance, and customer acquisition.
Contribute to branch sales goals through proactive customer engagement, referrals, and marketing efforts.
Support compliance with policies, procedures, audits, and cash controls.
Deliver the Woodforest Experience through a visible branch presence, professional customer engagement, and effective resolution of customer concerns.
Coach team members to identify customer needs and recommend appropriate retail banking products and services.
Promote consistent, high-quality service across teller, platform, and digital interactions, and encourage technology-forward banking.
Participate in branch community engagement and retail marketing activities.
Build relationships with retail partners, community members, and local businesses to increase branch traffic and grow customer relationships.
Partner with Community Development Relationship Managers and branch leadership on community outreach.
Uphold ethical standards, regulatory compliance, customer confidentiality, and a culture of trust and respect.
Model branch performance, behavioral, and customer-experience expectations.
Mentor and support team members through observation, feedback, and on-the-job development.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and stewardship of resources.