Assistant Branch Manager I (Bank)/Req #1205 Onsite Only
About The Position
The Assistant Branch Manager I assists the Market Manager with the branch’s day-to-day operations, ensuring efficiency and adherence to regulatory, compliance, and operating policies and procedures. The role guides and trains branch staff on products, services, processes, and procedures; participates in personnel matters, hiring, and scheduling; and prepares employee evaluations and documentation for the Market Manager’s review. The Assistant Branch Manager independently oversees teller and customer service activities when the Market Manager is absent and is responsible for sales production involving new deposit and consumer loan products. The position also answers questions about the bank’s services and identifies sales and referral opportunities. Partners Bank is a rapidly growing community bank operating in Maine and New Hampshire. The role is full-time, exempt, and on-site, and supervises teller and customer service staff. The position may temporarily manage the branch in the Market Manager’s absence and represent the bank at community events. U.S. work authorization is required; relocation is not provided.
Requirements
- Three or more years of prior supervisory, sales, service, and operations experience in a financial institution.
- Proficient verbal and written communication skills.
- Strong customer sales, service, and interpersonal skills.
- Ability to work independently and with a variety of people in a team environment.
- Ability to adapt to change and effectively handle multiple tasks.
- Excellent organizational, problem-resolution, technical, and computer skills.
- Proven supervisory skills, including the ability to motivate and direct others effectively.
- Proficient knowledge of branch, teller, and customer service processes, policies, guidelines, and operating procedures.
- Must already be authorized to work in the United States.
Responsibilities
- Assist the Market Manager with daily branch operations and ensure staff comply with the Bank’s operating procedures, policies, and guidelines.
- Complete branch cash audits and routine audit and security reports, ensuring they are submitted on schedule.
- Oversee teller and customer service staffing schedules to maintain adequate coverage and efficient workflows.
- Coach, mentor, and cross-train staff in operations, compliance, sales, and service.
- Promote Partners Bank products and services to existing customers and prospects.
- Sell, service, and personally produce deposit and consumer loan products and services.
- Participate in preparing and delivering employee performance evaluations and related documentation.
- Provide input on hiring branch tellers and customer service staff, and on employee disciplinary action plans.
- Manage the branch temporarily in the Market Manager’s absence.
- Represent the bank at community events and encourage staff participation.
- Answer questions about the financial institution’s services and identify sales and referral opportunities.
- Perform additional duties as required.
Benefits
- Generous compensation and benefits
- Flexible work schedules when appropriate
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
