Bank Branch Manager

Availa Bank • Council Bluffs, IA

3h

About The Position

The Bank Branch Manager oversees the functions and duties of the retail team at an assigned branch or region. Key responsibilities include coaching employees, acquiring business, and growing relationships. The role handles consumer lending and attracts and retains treasury management and deposit relationships. It also establishes outbound sales goals for retail staff and is responsible for hiring and staff development.

Working with the Market President, Branch Operations Officer, and Director of Retail Banking, the Branch Manager supports general branch operations, facilities maintenance, retail management, and leadership and growth activities. The manager supervises staff under bank policies and applicable laws, including training, assigning and directing work, appraising performance, taking corrective action, and resolving complaints and problems.

Requirements

• High school diploma or equivalent.
• Prior experience managing a department and/or groups of people.
• Demonstrated typing proficiency with speed and accuracy, including basic keyboarding skills.
• Basic Microsoft Word and Excel skills.
• Working knowledge of operational policies and procedures.
• Exceptional oral, written, and interpersonal communication skills, including the ability to carry out and explain instructions, understand procedures, and write reports and correspondence.
• Strong math skills, including adding, subtracting, multiplying, and dividing in all units of measure.
• Ability to resolve complex problems involving multiple facets and variables in non-standardized situations.
• Working knowledge and understanding of business support functions, including human resources, information technology, accounting, finance, and operations support.

Nice To Haves

• One to three years of banking experience preferred.

Responsibilities

• Maintain retail staffing across all assigned branches.
• Attract business and consumer relationships through internal and external sales and customer service strategies.
• Expand existing business and consumer relationships through sales and customer service strategies.
• Direct staff training in policies and procedures, sales, and customer service.
• Supervise assigned staff and provide work direction.
• Assign work duties and examine work for quality, efficiency, and conformance to policies and procedures.
• Perform retail staff functions as needed to ensure quality customer service.
• Assist with complex customer issues.
• Serve as a point of contact and manage relationships for large commercial customers.
• Perform consumer lending duties.
• Maintain working knowledge of troubleshooting and servicing coin machines, money handling machines, ATMs/ITMs, and drive-up equipment mechanics, as applicable at each location.
• Install and troubleshoot Cash Management machines.
• Assess and manage facility needs regularly.
• Hire staff, support staff development, and establish outbound sales goals for retail staff.
• Train employees, plan and direct work, appraise performance, reward employees, take corrective action, and address complaints and problems.

Benefits

• Medical, dental, and vision plans.
• Option for a Health Savings Account (HSA).
• Company-paid life insurance for the employee.
• 401(k) and Employee Stock Ownership Plan (ESOP).
• Company-paid short- and long-term disability insurance.
• Flexible Spending Account (FSA) and dependent care.
• Eligibility for tuition assistance and discounts.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED