Bank Manager I

Bank of Montreal • Carpentersville, IL

1d

About The Position

The Bank Manager I guides, directs, and coaches branch employees to provide exceptional customer service, meet customer financial needs, and achieve sales, service, profitability, and customer experience goals in compliance with bank policies and applicable laws and regulations. The role leads branch business planning and execution, grows customer relationships and branch revenues, manages performance and operating expenses, and supports the development and effectiveness of employees. Spanish-speaking ability is strongly preferred.

The position develops business through customer advice, referrals, prospective-customer outreach, community relationships, and collaboration with internal partners. It monitors branch sales and service results, implements regional and national initiatives, resolves customer issues, and provides employees with operational and sales training and support. The role also maintains knowledge of banking products, practices, and trends; safeguards confidential information; identifies potentially suspicious activity; and applies BMO’s risk management framework.

In the U.S., this position acts as an originator of consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity. BMO will provide instructions regarding registration requirements.

Requirements

• Typically 5–7 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Previous supervisory or management experience.
• In-depth knowledge of retail banking products and services.
• In-depth knowledge of the competitive marketplace and trends in product offerings.
• In-depth knowledge of branch operational processes and policies.
• In-depth knowledge of branch technologies, processes, and performance metrics.
• In-depth knowledge of applicable regulations, audit standards, policies, procedures, and directives.
• Strong verbal and written communication, collaboration, analytical and problem-solving, influence, and data-driven decision-making skills.
• Spanish-speaking ability is strongly preferred.
• For U.S. positions, ability to meet the federal registration requirement with the Nationwide Mortgage Licensing System and Registry; a criminal background review and credit history evaluation are required.

Nice To Haves

• Spanish-speaking ability.

Responsibilities

• Guide, direct, and coach branch employees to deliver exceptional service and meet customer, sales, and profitability goals.
• Understand customers’ banking and credit needs, advise them on suitable products and strategies, and make referrals to other business groups.
• Develop and execute the branch business plan to grow business, wallet share, customer retention, and customer acquisition.
• Create business development strategies, collaborate with BMO partners, conduct prospective-customer outreach, and build community referral networks.
• Maintain high-touch relationships with key branch customers and prospects and support community involvement.
• Monitor sales and service performance against plans, identify gaps and best practices, and implement action plans.
• Lead implementation of new programs, products, processes, and national and regional sales and service initiatives.
• Provide technical training and support to branch employees and recommend improvements to operational and sales effectiveness.
• Manage customer calls and service requests, resolve complex customer situations, and escalate issues when appropriate.
• Plan and control branch operating expenses in accordance with forecasts.
• Build effective relationships with internal and external stakeholders and coordinate sales, fulfillment, and referral opportunities.
• Communicate goals, plans, and assignments; develop employees, recognize performance, and address poor performance.
• Maintain confidentiality of customer and Bank information and identify and report suspicious activity potentially related to money laundering.
• Comply with applicable legal, regulatory, audit, policy, and risk-management requirements.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position’s pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree