Bank Manager I

BMO • Carpentersville, IL

2d • $75,000 - $160,000

About The Position

The Bank Manager I guides, directs, and coaches branch employees to deliver exceptional service to BMO customers and prospects. The role understands customer needs, advises on products and strategies aligned with their financial objectives, makes referrals to other business groups, and supports sales and service activities while meeting customer experience and profitability goals in compliance with legal and regulatory requirements and Bank policies.

The manager develops and executes branch business plans, grows customer relationships and wallet share, leads sales and service initiatives, manages branch performance and operating expenses, and builds community and internal relationships. The role supports employee development and operational effectiveness, resolves complex customer situations, maintains knowledge of banking products and industry trends, and applies BMO’s risk management framework. Spanish speaking is strongly preferred.

For U.S. positions, this role originates consumer loans and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Requirements

• Typically 5–7 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Previous supervisory or management experience.
• In-depth knowledge of retail banking products and services.
• In-depth knowledge of the competitive marketplace and trends in product offerings.
• In-depth knowledge of branch operational processes and policies.
• In-depth knowledge of branch technologies, processes, and performance metrics.
• In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influencing skills.
• In-depth data-driven decision-making skills.
• For U.S. positions, federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are also required.

Nice To Haves

• Spanish speaking is strongly preferred.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional customer service and meet sales and service goals.
• Foster a workplace culture aligned with BMO’s purpose, values, diversity, and inclusion commitments.
• Set goals, define expected outcomes, and ensure accountability for follow-through.
• Build collaborative teams, attract and retain talent, support career development, recognize performance, and address poor performance.
• Create business development strategies with BMO partners to grow branch revenue, sales, and customer satisfaction while minimizing operating losses.
• Develop and execute branch business plans to maximize growth and wallet share and achieve customer retention and acquisition objectives.
• Understand customers’ personal banking and credit card needs and provide strategic advice in their best interests.
• Conduct cold calls and build community networks and referral sources to develop new customer relationships.
• Support the Bank’s community involvement and participate in community activities.
• Maintain relationships with key branch customers and prospects.
• Resolve customer issues and fulfill sales and service activities according to approved procedures.
• Recommend and implement solutions based on analysis of business issues and implications.
• Assist in developing strategic plans, set business priorities, and determine the best sequence for executing strategy.
• Work with internal stakeholders to leverage sales, fulfillment, and referral opportunities and improve customers’ share of wallet.
• Monitor sales and service performance, identify gaps and best practices, and implement action plans to address issues.
• Analyze strategic problems and data to provide insights and recommendations.
• Communicate goals, plans, and assignments to achieve financial and customer service objectives.
• Lead the implementation of programs, products, and processes within the branch and coordinate national and regional sales and service initiatives.
• Monitor service request and problem resolution processes for adherence to national standards.
• Provide technical training and support to branch employees and recommend improvements.
• Plan and control branch operating expenses in line with forecasts.
• Manage customer-call outcomes or refer matters to appropriate internal business groups; resolve or escalate complex customer situations.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends.
• Build effective relationships with internal and external stakeholders and maintain confidentiality of customer and Bank information.
• Identify and report suspicious activity patterns that may be related to money laundering.
• Comply with applicable legal and regulatory requirements and apply BMO’s Risk Management Framework and approved risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree