Assistant Boutique Director - Bridgeport, OR

CHANEL • Tigard, OR

22d • $35 - $37 • Onsite

About The Position

The Assistant Boutique Director is a leadership role in CHANEL’s Fragrance & Beauty Boutique, focused on delivering an exceptional client experience through people leadership, operational excellence, and coaching. The role partners with the Boutique Director to develop and lead the team and assumes oversight of the boutique when the Director is absent. It requires an in-store presence to coach teams, uphold boutique image and operational standards, and deliver elevated client service that drives business results.

The position balances sales-floor leadership with back-of-house operations, with an indicated allocation of 60% on the sales floor and 40% on back-of-house operations. The Assistant Boutique Director supports sales, stock and inventory management, standard operating procedures, events, client relationships, and the boutique’s brand image. The role also contributes to a collaborative, inclusive workplace and supports CHANEL’s community, sustainability, arts and culture, and employee-development initiatives.

Requirements

• High school diploma required.
• At least 3 years of related leadership sales experience in a luxury retail environment and/or an operational role is preferred.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Strong organizational and communication skills.
• Detail-oriented and operationally savvy.
• Ability to coach and lead.
• Ability to handle multiple tasks and meet tight deadlines concurrently.
• Flexible schedule and ability to work late nights, weekends, and some holidays.
• Ability to be present in the store to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service.

Nice To Haves

• Bachelor’s degree preferred.
• Foreign language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Responsibilities

• Partner with the Boutique Director to develop and lead the team, and oversee the boutique in the Director’s absence.
• Lead the team on the sales floor and provide floor coverage by delivering superior service to clients.
• Foster a positive working environment grounded in diversity, mutual respect, collaboration, and freedom from discrimination and harassment.
• Coach and support the team in product knowledge, service, and artistry skills.
• Manage time, set priorities, and delegate effectively; spend 60% of working time on the sales floor and 40% on back-of-house operations.
• Manage sales-floor operations, including stock and restocking needs and areas of pride.
• Execute operational responsibilities to support effective and efficient boutique operations.
• Lead use of the MMS system; communicate inventory and supply needs, receive and check in inventory, and handle shipping, receiving, and damages.
• Establish and maintain an organized and controlled stock storage system.
• Serve as the point person for Standard Operating Procedures, uphold standards, and educate the team as needed.
• Build relationships with corporate partners to obtain ongoing operational support.
• Partner with the store team on annual inventory reporting.
• Assist the Boutique Director with event planning, coordination, orchestration, and execution.
• Help create a service culture and provide memorable in-store and after-sales experiences at every point of sale.
• Foster relationship-building and personalization of client experiences.
• Maintain an omni-channel mindset to support seamless client experiences across in-store and online channels.
• Co-own brand image, hygiene standards, and visual merchandising requirements.
• Attend seasonal seminars hosted by Education Executives and corporate meetings.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership.
• Paid time off policies covering vacation, holidays, sick days, and volunteer days.
• 401K and other incentives.
• Healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, a Health Savings Account, and an Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.
• Variable pay may be offered, with potential bonus, benefits, and/or perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED