Assistant Boutique Director - Bridgeport, OR

Chanel•Tigard, OR

20d•Onsite

About The Position

The Assistant Boutique Director is a leadership role in CHANEL’s Fragrance & Beauty Boutique. The position partners with the Boutique Director to develop and lead the team, assumes oversight of the boutique in the Director’s absence, and helps deliver exceptional client experiences through leadership, operational excellence, and coaching. The role is expected to spend approximately 60% of its time on the sales floor and 40% on back-of-house operations. In-store presence is required to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service that drives business results. The Assistant Boutique Director oversees sales-floor operations, inventory and stock processes, standard operating procedures, event support, visual merchandising, and coordination with corporate partners. The role also helps create a collaborative, inclusive work environment and fosters lasting client relationships and seamless experiences across in-store and online channels.

Requirements

High school diploma required.
At least 3 years of related leadership sales experience in a retail luxury environment and/or operational role preferred.
Ability to thrive in a team environment and work collaboratively.
Understanding of and passion for client experience.
Strong communication skills.
Strong organizational skills and attention to detail; operationally savvy.
Ability to coach and lead.
Ability to handle multiple tasks and meet tight deadlines concurrently.
Flexible schedule with the ability to work late nights, weekends, and some holidays.
Must be present in the boutique to develop and coach teams, maintain boutique image and operational standards, and deliver elevated client service.

Nice To Haves

Bachelor’s degree preferred.
Foreign-language skills preferred but not required.
Passion for CHANEL, its history and products, and its commitment to social and cultural initiatives.
Curiosity and desire to learn and grow professionally within CHANEL.

Responsibilities

Partner with the Boutique Director to develop and lead the team, and oversee the boutique in the Director’s absence.
Lead the team on the sales floor, support floor coverage, and provide superior service to clients.
Foster a positive workplace that encourages diversity, mutual respect, and collaboration and is free of discrimination and harassment.
Coach and support the team using product, service, and artistry knowledge to elevate skills and client experience.
Manage time, establish priorities, and delegate effectively in support of the Boutique Director.
Spend approximately 60% of time on the sales floor and 40% on back-of-house operations.
Manage sales-floor operations, including stock and restocking needs and areas of pride.
Lead MMS system operations; communicate inventory and supply needs; receive and check in inventory; and manage shipping, receiving, and damages.
Establish and maintain an organized, controlled stock storage system.
Serve as the point person for Standard Operating Procedures, uphold standards, and educate the team as needed.
Build relationships with corporate partners for operational support and day-to-day needs.
Contribute to annual inventory reporting with the store team.
Assist the Boutique Director with event planning, coordination, orchestration, and execution.
Help create a culture of service and provide memorable in-store and after-sales experiences at every point of sale.
Foster relationship-building and personalized client experiences, maintaining an omni-channel approach across in-store and online experiences.
Co-own brand image, hygiene standards, and visual merchandising requirements.
Attend seasonal seminars hosted by Education Executives and corporate meetings.

Benefits

Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a wellbeing fund.
Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com membership.
Paid time off including vacation, holidays, sick days, and volunteer days.
401(k) and other incentives.
Healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, flexible spending accounts, a health savings account, and an employee assistance program.
Life insurance, accidental death and dismemberment coverage, short-term disability, and long-term disability.
Health Advocate services.
International business travel accident and medical coverage.
Commuter transit and parking benefits.
Potential variable pay, bonus, benefits, and/or perks.